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New Contributor
maverickk
Posts: 6
Registered: ‎09-11-2008
Accepted Solution

SP6 Setup Will Not Start

[ Edited ]

I'm trying to upgrade my BES from 4.1.4.12 to SP6, however, everytime I try to run Setup.exe, the process will not start.

 

I get the following event log entry:

Event Type:    Error
Event Source:    Application Error
Event Category:    (100)
Event ID:    1000
Date:        9/11/2008
Time:        4:53:44 PM
User:        N/A
Description:
Faulting application Setup.exe, version 4.1.6.20, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0002b56b.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 53 65 74   ure  Set
0018: 75 70 2e 65 78 65 20 34   up.exe 4
0020: 2e 31 2e 36 2e 32 30 20   .1.6.20
0028: 69 6e 20 6e 74 64 6c 6c   in ntdll
0030: 2e 64 6c 6c 20 35 2e 32   .dll 5.2
0038: 2e 33 37 39 30 2e 33 39   .3790.39
0040: 35 39 20 61 74 20 6f 66   59 at of
0048: 66 73 65 74 20 30 30 30   fset 000
0050: 32 62 35 36 62            2b56b   

 

It does the same thing with SP5

 

Did reinstall of BES 4.14 which didn't help either.

 

Anyone know a fix for this?


Thanks

 

Message Edited by maverickk on 09-11-2008 07:54 PM
Message Edited by maverickk on 09-11-2008 07:54 PM
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Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008

Re: SP6 Setup Will Not Start

[ Edited ]
the 4.1.4 that you have, is it BlackBerry Professional Software? if yes, you cannot upgrade BPS as services packs are for full version of BES only.
Message Edited by BBsingh on 09-11-2008 08:36 PM
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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008

Re: SP6 Setup Will Not Start

nice catch!
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Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008

Re: SP6 Setup Will Not Start

i am trying to learn from you guys :smileyhappy:
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New Contributor
maverickk
Posts: 6
Registered: ‎09-11-2008

Re: SP6 Setup Will Not Start

[ Edited ]

It's the Blackberry Enterprise Server 4.1 for Exchange 20 User promo that I have.

 

Thanks

 

 

Message Edited by maverickk on 09-12-2008 10:53 AM
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Forums Veteran I
BBsingh
Posts: 1,546
Registered: ‎04-01-2008

Re: SP6 Setup Will Not Start

seems like you have small business server and there is nto service pack available for it.
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New Contributor
maverickk
Posts: 6
Registered: ‎09-11-2008

Re: SP6 Setup Will Not Start

With your suggestion in mind, I was able to get a full install version of 4.1 SP6 for Exchange following my previous d/l link after purchasing BES 4.1 SP4; thinking this may result in success as it is not an upgrade I am running.

 

However no such luck, with the same error message as a result

 

I can run the setup for 4.1 SP4 full install fine, but nothing for 4.1 SP6.

 

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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008

Re: SP6 Setup Will Not Start

What is the name of the 4.1.4 file you downloaded?
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New Contributor
maverickk
Posts: 6
Registered: ‎09-11-2008

Re: SP6 Setup Will Not Start

File name was "besx_4.1.4.exe"

 

 

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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008

Re: SP6 Setup Will Not Start

hmn, that looks bes ...  whats it say under add / remove programs.
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