Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
dopegroove
Posts: 9
Registered: ‎09-02-2011
My Device: 9700
My Carrier: Rogers

[SRP] Dispatcher\SRP Connection dropping often

I have a server that is looping between connecting and droppping the [SRP] Dispatcher\SRP Connection.

The BES still appears to work but we these alerts are occurung many times a minute. A reboot of the serve had now effect.

 

Any Ideas?

 

Windows OS Version -  Windows Server 2003 for Small Business Server 32- Bit

BES Version - Blackberry Enterprise Server for MS 4.1.4. (Bundle 25)

SQL - SQL Express 2005 (Local install)

Mail Server - Exchange 2003 CDO DLL version - 6.5.7654.12

Please use plain text.
Guru III
knottyrope
Posts: 29,795
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: [SRP] Dispatcher\SRP Connection dropping often

Start with this.

 

KB02068 - How to troubleshoot SRP connectivity issues



Have you made any perimiter or software firewall changes?

Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.

What are they being logged on as?

Try stopping these services in this order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Starting the services in this Order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Let us know how you progress.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.