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Developer
maskau
Posts: 93
Registered: ‎11-18-2008
My Device: Tour 9630 on AT&T

Slow Reconciliation

For some reason reconciliation between the hand helds and my BES server seems to be slow. Sometimes it takes up to 15 minutes.

 

On my prior setup, I had BES and Exchange 2003 on the same box and it seemed fast, I figure because, of course they were on the same box. Last spring we upgraded to Exchange 2007 and now basically my reconciliation goes between two machines and that is when I noticed there was a lag.

 

Is there a setting to set the reconciliation time? Using BES 4.1.6.9

 

 

"....A smart man will realize that he knows nothing and has everything to learn....."
Forums Advisor I
bbinmyhart
Posts: 715
Registered: ‎07-02-2008
My Device: Z10

Re: Slow Reconciliation

That's normal as reconcile is at the very bottom on BES priority to do  list when busy...
Forums Advisor I
bbinmyhart
Posts: 715
Registered: ‎07-02-2008
My Device: Z10

Re: Slow Reconciliation

Developer
maskau
Posts: 93
Registered: ‎11-18-2008
My Device: Tour 9630 on AT&T

Re: Slow Reconciliation

Thanks. That's what I thought. I was just hoping there was a way to get it moving faster.
"....A smart man will realize that he knows nothing and has everything to learn....."
Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Slow Reconciliation

So when you get an email on your handheld, it is delayed by up to 15 minutes? does this happen more often then not?
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Developer
maskau
Posts: 93
Registered: ‎11-18-2008
My Device: Tour 9630 on AT&T

Re: Slow Reconciliation

Email being delivered to the device seems to be quick. It shows up on my BB faster than it get's to outlook. But when I delete a message from either Outlook or my BB, that's where it seems to lag. If I hit "Reconcile Now" on my BB it goes rather quick. I guess you could say it is limited to the automatic reconciliation.

 

It's not really a big deal, I was just curious that's all.

"....A smart man will realize that he knows nothing and has everything to learn....."
Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Slow Reconciliation

OK well that makes sense then, its all about how your mail environment is set up that causes that, that not unusual
******************************************************************


If someone helped you give them kudos. Research all info!
Developer
maskau
Posts: 93
Registered: ‎11-18-2008
My Device: Tour 9630 on AT&T

Re: Slow Reconciliation

So I finally got it all figured out. It's not anything to do with my BES or my Exchange box, it was the device itself. I had a Storm and the issues were too much so I switched back to a Bold (much better device in my opinion) and the reconciliation sped up dramatically. Doing the same tests I did before we're averaging about 1-2 minutes for reconciliation, not 15-20.

 

Thanks for all the info you guys posted, found out some good info out of it!

"....A smart man will realize that he knows nothing and has everything to learn....."