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New Contributor
yoshi_bsma
Posts: 5
Registered: ‎11-16-2012
My Device: Blackberry9700, 9000
My Carrier: NTT Docomo

Some of BB contacts disapear

I'm using BB bold 9700 and syncing Contacts from Outlook2010(Exchange is 2008) via BES. Sometimes, I notice that some of the names in the call log disappear. Though the names were seen there the day before. And somehow they comes back again. This happens very randomly. I don't know this is the issue of device or BES or the contacts on Exchange. Also I see two “Desktop” when I open the contacts option and only one of them is enabled Wireless Sync. Is this related to this issue? Please give me some advice or information! Thanks.
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Hall of Famer II
sdgardne
Posts: 46,950
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Some of BB contacts disapear

Hi and Welcome to the Community!

Given what you describe, I recommend you seek support from your BES admins...they control, well, everything. They can seek help from other BES admins in our BES section on this site, if such is needed.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
yoshi_bsma
Posts: 5
Registered: ‎11-16-2012
My Device: Blackberry9700, 9000
My Carrier: NTT Docomo

Re: Some of BB contacts disapear

Thank you for the suggestion but let me change my question. If I empty the contacts on BB, would the names on the call log disappear or stay(using rset command)? And if I sync the contacts from Outlook again, would BB bring the names from contacts and show them in the call log again?
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Hall of Famer II
sdgardne
Posts: 46,950
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Some of BB contacts disapear

Well, the method you propose (RSET) is intended to clear the BB and immediately reload the data via BES. So you may not actually get a chance to see if any effect to the Call Log happens. But, again, your BES admins control everything about your BB, and you therefore really should be seeking assistance from them so that you do not accidentally do something that impacts your services via BES.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
yoshi_bsma
Posts: 5
Registered: ‎11-16-2012
My Device: Blackberry9700, 9000
My Carrier: NTT Docomo

Re: Some of BB contacts disapear

Thanks for your concern. I understand how BB is working via BES as I'm an IT person of the firm.
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Hall of Famer II
sdgardne
Posts: 46,950
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Some of BB contacts disapear

Ahhh...OK...in which case, this thread will shortly be moved to our BES section, where other BES admins hang out. (This section is the device area, which has evolved for end users.)

 

Cheers...and stand by...


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Some of BB contacts disapear

they should come back after a rset, does the user have a delagate on the mail box or use a card scanning program?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
yoshi_bsma
Posts: 5
Registered: ‎11-16-2012
My Device: Blackberry9700, 9000
My Carrier: NTT Docomo

Re: Some of BB contacts disapear

Yes, he has a delegate on MB. So BB simply looks up and displays the names in the call log if they are in the contacts of the device? No caching?

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Some of BB contacts disapear

do you need full delagate access or just access to contacts?

 

I find delegate access to do weird things on mobile devices but Outlook works fine.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.