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New Contributor
lewok
Posts: 5
Registered: ‎06-11-2013
My Device: Blackberry 9300
My Carrier: Orange

Text missing from sent email

Not sure if this is the right place but it is going through a bes.

 

I have a couple of users out of 300 this has happened to.

 

Replied to a message(to multiple people) and it looks like it has went fine. but the recipients get a blank message with the auto footer our bes sets.

 

In his mailbox it is the blank message but on his blackberry he has the full message. I have got him to reply to the message again and it works fine.

 

It sounds like a temporary blip but the fact it has happened a few times to different people has me thinking.

 

has anyone else seen this?

Please use plain text.
Guru III
knottyrope
Posts: 30,110
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Text missing from sent email

yes i have seen it before

 

what version BES and mail server?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
lewok
Posts: 5
Registered: ‎06-11-2013
My Device: Blackberry 9300
My Carrier: Orange

Re: Text missing from sent email

morning.

Bes is 5.4 and exchange 2007 sp2

thanks

Lee
Please use plain text.
Guru III
knottyrope
Posts: 30,110
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Text missing from sent email

http://www.blackberry.com/btsc/KB18241

 

Look at above KB and see if it applies

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.