10-28-2010 07:39 AM
We have a BES server 4.1.6MR1 (Rollup) (Bundle60), a user has just had a new Torch 9800 device and is complaining that they are not receiving random attachments of different types and from different people (zip,pdf.doc.xls) but they appear in there Outlook. Whenever I have tested this and it always works!
If I enable any logging on my server would this show me anything? and how do I do it? Where would the resulting logs be?
Thanks for reading.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
10-28-2010 10:11 AM
do they appear in outlook under mailbox or personal folder?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
10-28-2010 02:23 PM
If you have the user view the email in plain text does the attachment show up? If so it sounds like an issue with HTML emails that rim has addressed.
10-29-2010 04:02 AM
I have the same problem with 3 out 3 Torch. Using BB Enterprise Server 4.1.7 MR3 (Bundle 52). Don't know if it will help to upgrade to later versions on the BB Server.
10-29-2010 05:28 AM
In my inbox on the Blackberry - Options - email preferences and un-ticked "Enable HTML Email". Then I received all the attachements. Later on I enable HTML again and can still see all attachements. Dosen't matter in which format the email is sent. Hopefully is solved now.
11-02-2010 01:37 PM - edited 11-02-2010 01:37 PM
bbhorrigan, could you link me to info you have on this? I cannot find any articles from RIM on this matter.
I just wanted to register and follow up on this issue - I experience the exact same problem with my user who just got a Torch (we are using ExchangeMyMail's Hosted BES for Google Apps).
Does anybody know why this is or can point me in the right direction? It seems like a huge shortcoming that a customer can pay good money for supposedly a 'best-of-breed' smartphone and then have to give up HTML email just to view attachments.