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Visitor
uhaucke
Posts: 1
Registered: ‎07-11-2008
My Device: Not Specified

Unable to find SRPId for user

Hello  everyone,

 

I'm completely new to BlackBerry. I've installed BlackBerry Enterprise 4.1.4.15. I was trying to add a user, but the process of setting an activation password and setting an IT-policy failed. In the event log I get this event:

 

Ereignistyp:    Warnung
Ereignisquelle:    BlackBerry Policy Service
Ereigniskategorie:    Keine
Ereigniskennung:    20000
Datum:        11.07.2008
Zeit:        17:11:10
Benutzer:        Nicht zutreffend
Computer:    XXX
Beschreibung:
{user@dom.org, PIN=25201399, UserId=1}RequestHandler::GetDataFromDBforWRP - Unable to find SRPId for user /o=XXX/ou=XXX/cn=Recipients/cn=XXX

 

 

In POLC-Log:

[40000] (07/11 17:11:00.688):{0xF18} {user@dom.org, PIN=25201399, UserId=1}SCS::smileytongue:ollDBQueueNewRequests - Queuing SET_ITPOLICY_REQUEST request
[40000] (07/11 17:11:00.720):{0xF18} SCS::CheckITPolicyInGroup - Queuing SET_ITPOLICY_REQUEST request for UserId=1
[20000] (07/11 17:11:10.626):{0x144} {user@dom.org, PIN=25201399, UserId=1}RequestHandler::GetDataFromDBforWRP - Unable to find SRPId for user /o=XXX/ou=XXX/cn=Recipients/cn=XXX
[30000] (07/11 17:11:10.657):{0x144} {user@dom.org, PIN=25201399, UserId=1}RequestHandler::smileyfrustrated:endQueuedITAdminCommandToDevice Sending data to device, contentType=ITADMIN, size=338, RefId=0, TransactionId=-931694948, Tag=5
[40000] (07/11 17:11:10.657):{0x144} {user@dom.org, PIN=25201399, UserId=1}RequestHandler::smileyfrustrated:endToRelay - SubmitToRelaySendQ, Tag=5
[40000] (07/11 17:11:10.657):{0x9FC} [BIPP] Send data, Tag=5
[40000] (07/11 17:11:10.673):{0xDD4} [BIPP] Received status FAILED, Tag=5
[30000] (07/11 17:11:10.673):{0xC78} {user@dom.org, PIN=25201399, UserId=1}RequestHandler::smileyvery-happy:oDeviceSentProcessing - Message returned as FAILED - could not be delivered to device, Tag=5
[40000] (07/11 17:11:10.673):{0xC78} {user@dom.org, PIN=25201399, UserId=1}RequestHandler::smileyvery-happy:oITPolicyDeviceSentProcessing - ITPolicy GME Receive Ack for the command SET_IT_POLICY_COMMAND - Processing packet, Tag=5
 

In CBCK:

[40018] (07/11 17:05:08.208):{0x12E0} CONFIG COMMAND::Adding user /o=XXX/ou=XXX/cn=Recipients/cn=XXX (Surname, Firstname.1). State is 1. Target: 3 (0) Not init
[30014] (07/11 17:05:08.208):{0x12BC} Starting handheld for Surname, Firstname.1
[30006] (07/11 17:05:08.208):{0x12BC} User Surname, Firstname.1 starting up...
[30012] (07/11 17:15:08.187):{0x1304} Performing system health check (Backup Connector - Version 4.1.4.15)
 

In CMNG:

[45058] (07/11 17:05:08.754):{0x129C} {StartNotifyThreadServer}: DBNS component not installed.
[40031] (07/11 17:05:08.770):{0x12FC} CONFIG COMMAND::Adding user /o=XXX/ou=XXX/cn=Recipients/cn=XXX (Surname, Firstname.1). State is 1.  HHAgent: SyncType=2 (Conflict=1) SyncInit=Not init; HHConfig: SyncType=1 (Conflict=0) SyncInit=Not init
[30005] (07/11 17:05:08.770):{0x12C4} Starting handheld for Surname, Firstname.1
[30007] (07/11 17:05:08.770):{0x12C4} User Surname, Firstname.1 starting up...
[30000] (07/11 17:05:08.770):{0x130C} [DIAG] EVENT=Register_thread, THREADID=0x130C, THREADNAME="SyncDeviceConfigChangeCheck"
[30016] (07/11 17:05:08.770):{0x130C} Performing SyncDeviceConfig change check
[40052] (07/11 17:05:08.770):{0x130C} CheckSyncDeviceConfigChange - no changes detected for any users.
[30003] (07/11 17:15:08.750):{0x12F0} Performing system health check (DevMgmt Connector - Version 4.1.4.15)
[30017] (07/11 17:20:49.779):{0x12F0} {Surname, Firstname.1} Performing DeviceUserState check for records with no response.
[40089] (07/11 17:20:49.779):{0x12F0} {Surname, Firstname.1} CheckDeviceUserStateResponseRcvd - no changes detected.
 

In DISP:

[30222] (07/11 17:11:10.657):{0x1780} {Surname, Firstname} MTH: contentType=ITADMIN, sizeOTA=346, sizeOTW=300, TransactionId=-931694948, Tag=4
[30313] (07/11 17:11:10.657):{0x1780} {Surname, Firstname} Sending external data to device, contentType=ITADMIN, routing=S28931369, device=25201399, size=386, cmd=0x3, TransactionId=-931694948, Tag=4, Submit=0
[30375] (07/11 17:11:10.673):{0xBF0} {Surname, Firstname} Packet returned as FAILED - could not be delivered to device, Tag=4
[30181] (07/11 17:14:57.437):{0x1124} Performing system health check (BlackBerry Dispatcher Version 4.1.4.3)
[30450] (07/11 17:24:27.185):{0xBF0} {Surname, Firstname} User unchanged (disp): id=1, email=user@dom.org, device=25201399, routing=user@dom.org, agent=001, ext=0, wl=0, keys=(0:3:0)
[30181] (07/11 17:24:57.435):{0x1124} Performing system health check (BlackBerry Dispatcher Version 4.1.4.3)
 

In MAGT:

[40000] (07/11 17:16:09.062):{0x102C} [BIPP] PingResponse 10 received
[40239] (07/11 17:16:51.843):{0x1830} {user@dom.org} Still handled by desktop
[40371] (07/11 17:16:51.843):{0x1830} {user@dom.org} UserControl::HandleDatabaseChange - CalSyncState is empty
[40254] (07/11 17:16:51.843):{0x1830} {user@dom.org} Device is in-cradle (-2)
[40442] (07/11 17:16:51.843):{0x1830} User settings: email=papoutsis@dgk.org, routing=user@dom.org, service=, device=25201399, calendar=0, MDS=0, userOTAFM=0, incradle=-2, SMIME=0, sentItems=1, dir=kop, server=DGKINTRA
 

What does this mean and how can I get rid of it?

 

Ulrich Haucke

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