07-28-2012 02:32 PM - edited 07-28-2012 02:34 PM
I inherited a network and I'm having a hard time logging into the BES Web Admin. I always get:
The username, password, or domain is not correct. Please correct the entry.
I have reset the password in AD, set the password in the services and restarted the services.
In the BBAS-AS log I have this:
LDAP user=besadmin, realm=XXX.org, KDC=fs01.xxx.org javax.security.auth.login.LoginException: Kerberos error creating ticket: com.dstc.security.kerberos.KerberosError: Pre-authentication information was invalid^^^ctrl-10^^^KrbError:^^^ctrl-10^^^^^^ctrl-
On the FS01 server in security I do see:
Kerberos pre-authentication failed.
Security ID: XXX\besadmin
Account Name: besadmin
Service Name: krbtgt/XXX.ORG
Client Address: ::ffff:192.168.X.X
Client Port: 44137
SQL Management Studio is installed on the machine and I can log in a BESAdmin and using Windows authenticaion run queries on the BESMGMT database.
Not really sure where to go from here. I would like to be able to get into the Admin console!