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Contributor
buzuku
Posts: 38
Registered: ‎09-09-2008
My Device: Not Specified

Why some emails didn't reach BB Handheld(!?)

[ Edited ]
 Some emails didn't reach BB(?) Hello,  I administer a Blackberry Server with around 70 users. One of the users claims that in recent time he has not received in his BB few important emails, while in his Outlook Mail-Box yes.  Is this possible, and how can I check and prove in the BB Server if any email has failed to reach the Handheld/destination.  Thanks in advance! buzuku
Message Edited by buzuku on 09-19-2008 11:22 AM
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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: Some emails didn't reach BB(?)

its not as easy as we'd all like it to be. It involves some log combing and using the BRK.

 

That said, check for filters / rules that would have potentially prevented delivery.

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Contributor
buzuku
Posts: 38
Registered: ‎09-09-2008
My Device: Not Specified

Re: Some emails didn't reach BB(?)

Hello,  

Would you be so kind and explain me, if possible, thoroughly the issue with “log combing and using the BRK”. I’m administering a Bes Server for a year now, an there are many things new to me.  Thanks!

Buzuku

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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: Some emails didn't reach BB(?)

I would recommend downloading the BlackBerry Resource Kit and reading through the documentation first.
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Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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Contributor
buzuku
Posts: 38
Registered: ‎09-09-2008
My Device: Not Specified

Re: Some emails didn't reach BB(?)

Hello Andy, Thanks very much for your advice and the Link. I will download BRK on Monday. But may I ask you another question: Where do I need to Install BRK, in the BB Server itself or in a Client? Sorry if my question is bothering! buzuku
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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: Some emails didn't reach BB(?)

Download the resource kit to an administrative workstation and copy the logs from the BlackBerry Enterprise Server to that workstation for processing.  While you could run this on the BES, it'll be a performance impact so if that concerns you you're best running them log analysis tools remotely.
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If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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Contributor
buzuku
Posts: 38
Registered: ‎09-09-2008
My Device: Not Specified

Re: Some emails didn't reach BB(?)

Many thanks Andy, I appreciate your help very-very much. I will test next week and appropriately post here the results, thus other members could make use of this theme.Greetings,  buzuku
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