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New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790

Worksite Mobility Compatibility Bes 5.0 SP4 RM4

Hello,


We have recently upgraded to Service Pack 4 and Maintenance release 4. Since then we are getting ext errors as per the knowledge base below. http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB23759&sliceId=2&cm...

 

We are running version 8.3 sp4 and sp5 on this server. I believe that the handsets out in the field will not take version 8.5, which has been recommended by the supplier.

 

Has anyone got this to work successfully?

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Worksite Mobility Compatibility Bes 5.0 SP4 RM4

What mail server are you on?

 

 




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New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790

Re: Worksite Mobility Compatibility Bes 5.0 SP4 RM4

Hello,


We are on Exchange 2010 :smileyhappy:

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Worksite Mobility Compatibility Bes 5.0 SP4 RM4

[ Edited ]

running RTM with no service packs?

 

what is this 8.5 you mention? I dont see this as an exchange item at all or is this WorkSite mobility?

 

also did you look at this

http://www.blackberry.com/btsc/KB23810

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790

Re: Worksite Mobility Compatibility Bes 5.0 SP4 RM4

Hello,

 

Thank you for your reply. 


We are running Worksite Mobility version 8.3 and have been recommended to upgrade to Worksite Mobility version 8.5.