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odurm
Posts: 1
Registered: ‎09-22-2011
My Device: 9300

bb only recieving enterprise mail but not able to send out

i have client configured on enterprise bb service, he is only able to recieve ms outlook mail but he can not send out or reply to the mails.on attempting to send mail you get error messege "Desktop Email program unable to submit messege".

we running BES 4.0

Please help.  

Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: bb only recieving enterprise mail but not able to send out

[ Edited ]

Hello odurm,

 

Here is a list of possible causes (Cause 3 being the most common) and resolutions for this issue:

 

http://www.blackberry.com/btsc/KB04422

 

Cheers,


-FB


 


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