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Visitor
malbert
Posts: 1
Registered: ‎10-29-2008
My Device: Not Specified

blackberyy not recieving from exchange server

I have a user who is not recieving messages from our corporate exchange server.  We have Bes running and the account in bes is in running status and is forwarding messages and the blackberry is contacting the server.  Messages are being recieved in the outlook account.   The issue appears to be with the blackberry device itself.  Just wondering what some things to look for would be.  Thanks 
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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: blackberyy not recieving from exchange server

Have they tried resetting the device by removing the battery for 1 min, then letting the device reboot?

 

Is everything (calendar, address book, tasks, etc) not synching or just the email?

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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: blackberyy not recieving from exchange server

can you send the user a PIN message?  Have you checked the filters?
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