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New Contributor
alevin
Posts: 3
Registered: ‎09-27-2011
My Device: Blackberry Curve
Accepted Solution

cannot open office documents on BB phones after MS office 2010 upgrade

We are running BB professional software version 4.1.4.17 on a Windows 2000 server with sp4.  We are also running exchange 2007 on another server.   After upgrading office 2003 to office 2010 some of our users cannot open .doc or .docx documents on their phones.  Is there an upgrade or service pack that addresses this issue?  I saw on a post that upgrading to BES express is a possible solution. 

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Guru III
knottyrope
Posts: 30,585
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot open office documents on BB phones after MS office 2010 upgrade

BES express 5 would be best if not using complex IT policies.

 

 

BES Express 5 press release
http://press.rim.com/release.jsp?id=3546

About BES Express 5

http://na.blackberry.com/eng/services/business/server/express/

Any of the following operating systems:
• Windows Server® 2003 SP2 (32-bit or 64-bit)
• Windows Server 2003 R2 SP2 (32-bit or 64-bit)
• Windows Server 2008 SP2 (32-bit or 64-bit)
• Windows® Small Business Server 2003
• Windows Small Business Server 2008
• Windows Small Business Server 2011

Free SRP, yes FREE!
Free 10000 CALs (2k per server) again FREE!
BIS or BES dataplan will work on it.
MAX 75 users when installed on the exchange server.
Over 50 IT policies (remote wipe included)
Exchange 2003, 2007, 2010 suppoted

Over The Air Enterprise Activation for Bes Express 5 with BIS


 http://supportforums.blackberry.com/t5/BlackBerry-Professional-Software/Activating-Devices-That-are-...

 

 



BlackBerry Balance
http://us.blackberry.com/apps-software/business/server/full/balance.jsp

BES/SBE/BPS 4.x upgrade options to BES Express 5.0

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
alevin
Posts: 3
Registered: ‎09-27-2011
My Device: Blackberry Curve

Re: cannot open office documents on BB phones after MS office 2010 upgrade

Thanks for the quick reply.  Looks like we would have to upgrade our server to a minimum of Windows Server 2003.  Is that correct?  Any idea on the cost to upgrade to BB 5.0?

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Guru III
knottyrope
Posts: 30,585
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot open office documents on BB phones after MS office 2010 upgrade


alevin wrote:

Thanks for the quick reply.  Looks like we would have to upgrade our server to a minimum of Windows Server 2003.  Is that correct?  Any idea on the cost to upgrade to BB 5.0?


yes you need 2003, and cost for BES Express 5 is free, full BES on teh other hand is not free and will cost about 2800.00 USD

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
alevin
Posts: 3
Registered: ‎09-27-2011
My Device: Blackberry Curve

Re: cannot open office documents on BB phones after MS office 2010 upgrade

Last question.  Do you know if express 5 resolves the document issue I mentioned in my post.  You have been extremely helpful!

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Guru III
knottyrope
Posts: 30,585
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: cannot open office documents on BB phones after MS office 2010 upgrade

BES 5 does have more documanet support.

 

i would suggest getting the BES express 5 version and installing it for a test, it is free after all.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.