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New Contributor
katy
Posts: 3
Registered: ‎12-30-2008
My Device: Not Specified

changed my dns now can't set up email please someone help!

Please - please someone help!...I've spent the last 2 days on the phone to my service provider and no-one can figure out this problem or why it has occured so in advance would be VERY grateful for anyone to shed some light on this one!!!

 

Okay - four days ago I was just about to publish my website so changed the DNS to point to another host server (and also changed the nameservers). Up until now by BB email which is a ( name@myname.com etc address) worked fine - it the sent me an email asking me to verify the email password - so i went online to my BIS and logged in to change the e-mail address associated with that acount - It just kept saying there was an error with the settings - so as a last resort I deleted the email account thinking i would just set it up again without a problem!! However it just keeps saying error please check your settings and won't let me set it up again! Before you say it yes i've checked the settings and even have checked with my host for username/psword/email server etc and no one has a clue why this isn't working!!! The same email account works fine on my pc but im recieving the follwing email from network@ept......blackberry.net.

 

""""This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."""

 

i've deleted the service book and resent it even but STILL the email account won't set up! i've set up a yahoo account to check its not my blackberry but that worked fine.

 

not being technically minded myself i'm just assuming that my blackberry has "lost" connection to the server somehow??

 

please if anyone has had this happen or can advise i'll be extremely grateful!

 

thank you in adance.

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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: changed my dns now can't set up email please someone help!

katy, Greetings, and welcome to the BlackBerry.com Support Forums.

 

Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.

Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.

Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]




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New Contributor
katy
Posts: 3
Registered: ‎12-30-2008
My Device: Not Specified

Re: changed my dns now can't set up email please someone help!

Hello thank u for posting so quicklly.

 

I've taken a look in my service book I don't see any service books that say desktop.

 

How do I uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option?

 

(I've previously already deleted all the service books and then re-sent the service books.)

 

Thank you for your help!

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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: changed my dns now can't set up email please someone help!

ON your PC, Control Panel > Add/Remove Programs > find it and remove.




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
katy
Posts: 3
Registered: ‎12-30-2008
My Device: Not Specified

Re: changed my dns now can't set up email please someone help!

I've double checked it's not there. I never installed the desktop manager.

 

can you think of anything else I can try?

 

 

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JSanders
Posts: 84,479
Likes: 22,914
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: changed my dns now can't set up email please someone help!

Ok, let me suggest you call your carrier and have them completely delete and take your service off, and re-add you.

 

Are you SURE you have never loaded Desktop Manager to your PC?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
mmahajni
Posts: 28
Registered: ‎04-13-2008
My Device: javelin

Re: changed my dns now can't set up email please someone help!

What is the account type, POP, IMAP or OWA?

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If your issue has been solved, please mark the post was solved.
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New Contributor
syberpriend
Posts: 7
Registered: ‎04-05-2012
My Device: Bold 9700
My Carrier: Etisalat

changed my dns now can't set up email please someone help!

Hello,

 

I'm new to forum, and having some poblem configuring my email. Would appreciate if some1 could sort it out please.

 

I have BIS & BES.

My Office email is working through BES.

My Yahoo and other personal email (abc@abc.com) is working fine using BIS.

I configured 3rd personal email (XYZ@XYZ.COM), and it worked. Few das after I changed my hosting to other company, and I delete this (XYZ@XYZ.COM), and tried to configured again using another server name. But its alrways failing

 I re-register the host table , and no entry in service book of this (XYZ@XYZ.COM).

 Email is configured properly in my laptop outlook and my tablet.

I tried everything talking to my Service provided for blackberry, and my hosting provider for (XYZ@XYZ.COM), but till now the problem is not solved.

 

Please some1 help me. I desperatly need this email address

 

Regards,

 

SYBERPRIEND

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Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: changed my dns now can't set up email please someone help!

when did you change DNS?

What is TTL of the record?

 

It might be that you need to wait a bit for the change to be reflected on RIM servers.

 

 

 




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New Contributor
syberpriend
Posts: 7
Registered: ‎04-05-2012
My Device: Bold 9700
My Carrier: Etisalat

Re: changed my dns now can't set up email please someone help!

I changed dns 5 days before

TTL on my old hosting is 1 day

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