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Visitor
Posts: 1
Registered: ‎06-28-2011
My Device: bb curve 8520
My Carrier: 8520

i cant login to blackberry enterprise server express 5.0.2

Hi, Please help me out i cant login to bes server express edition with my besadmin account even though the very same account works when i log on to the server hosting bes express server.
Guru III
Posts: 31,217
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: i cant login to blackberry enterprise server express 5.0.2

what is the exact error?

 

Java been updated? Dont update it, it is not needed but check the following

http://www.blackberry.com/btsc/KB14697

Also modify this key, it seems to get the wrong value during an upgrade for some.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Option Number 3

-Xmx1024m
by
-Xmx768m

Look at the BAS AS logs located here by default
C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

as of SP3 certain special characters are no longer allowed in password e.g. !, _?

Then take a look at this KB.
http://www.blackberry.com/btsc/KB24220

 

BAS wont open on 2008 R2
http://www.blackberry.com/btsc/KB23927

Update for Windows Server 2008 R2 x64 Edition (KB2534366)
http://support.microsoft.com/kb/2534366

 




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