11-03-2008 10:59 AM
When we first try to synch any blackberry we are getting the "your computer must be connected to the internet" error message. Also we get the same error if we want to use the device wizard.
Here is our problem, we dont/wont allow our users open access to the internet, unless they auth through a firewall/proxy. Even if users enter there ids and password, the software still does not sense the internet connection.
Is there a way to bypass this? So that users can use this option. We wont allow these computers internet access just to sync and configure the sync program to use the mail system inside the network.
We are using version 4.6 of DM without the media manager.
11-03-2008 11:08 AM
So you're using Desktop Manager 4.6 with <what version of BES / mail platform?> ...
Why are you doing tethered sync instead of wireless? Where are the clients in relation to the BES?
11-03-2008 11:17 AM
Not all of our users are allowed access to the BES.
Some users just have a BB as a voice only phone with texting.
I know, what a waste but I dont make these decisions.Our users can however tho, sync tethered to groupwise so it can manage their contacts and calendars. This does work if we allow the one time connection to the internet, then it doesnt ask again.. however we wont/cant physically do this for most users. Just wanted to know if there was a way we can do this withouth having them access the internet for that first check or provision or whatever it does on that first connect.
11-03-2008 11:25 AM
11-03-2008 11:40 AM
11-03-2008 11:50 AM
Well, you're definitely not the first person with this problem ... http://supportforums.blackberry.com/rim/board/mess
That said, I've never seen it and I don't know any work-around for it.
11-03-2008 12:14 PM
Hrmm.. okay does anyone know where its trying to register?
Perhaps I could just create a host file that thinks it made an active connection and lets me do it anyway?
11-03-2008 12:53 PM
11-03-2008 04:24 PM - edited 11-03-2008 04:24 PM
posting here as well for more visibility:
the ‘setup.ini’ file, change (Enable_Automatic_Update=False)