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BlackBerry® Enterprise Server Version 5.0

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Trusted Contributor
mirmujahed
Posts: 122
Registered: 06-13-2009
My Carrier: STC

BAS service issue - Page Cannot Be displayed.

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06-28-2011 09:11 AM

HI friends,

 

 we are facing issue when accessing the Blackberry Administration Service ( BAS ) from the server or remotely. It gives error message "page cannot be displayed".  We have 3 BES servers in our domain which are connected to central SQL database server. All 3 are using the same pool name for BAS 

On 16th June, 2011 we upgraded our BES servers from 4.1.6.10 to 5.0.2 ( Bundle 36 ). It was working normally until 22nd June, 2011 when we started facing this issue.

 

Details of our infrastructure are as follows:

 

MS Exchange version: MS Exchange 2007 sp 2

Operation system on BES servers: Windows server 2003 sp 2 ( standard )

BES version: 5.0.2 ( Bundle 36 )

Active users: 320

 

Problem: Unable to access BAS service console as it says “Page cannot be displayed” error. We noticed that the BAS-AS service starts but ultimately stops after sometime when it crosses 300 MB memory utilization.

 

 

LOGS - Server 2: 

 

(06/27 10:56:37:492):{main} [org.apache.catalina.core.AprLifecycleListener] [INFO] The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\\BAS\dll;C:\Program Files\Research In Motion\BlackBerry Enterprise Server\\BAS\external\dll

(06/27 10:56:37:555):{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Initializing Coyote HTTP/1.1 on http-ss-jhq-xx-1.domain.com%2F10.32.35.194-8080

(06/27 10:56:37:570):{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Initializing Coyote HTTP/1.1 on http-ss-jhq-xx-1.domain.COM%2F10.32.35.194-8443

(06/27 10:56:37:570):{main} [org.apache.catalina.startup.Catalina] [INFO] Initialization processed in 204 ms

(06/27 10:56:37:570):{main} [org.apache.catalina.core.StandardService] [INFO] Starting service jboss.web

(06/27 10:56:37:570):{main} [org.apache.catalina.core.StandardEngine] [INFO] Starting Servlet Engine: JBossWeb/2.0.0.GA_CP

(06/27 10:56:37:617):{main} [org.apache.catalina.startup.Catalina] [INFO] Server startup in 48 ms

(06/27 10:56:37:727):{main} [org.jboss.web.tomcat.service.TomcatDeployer] [INFO] deploy, ctxPath=/, warUrl=.../deploy/jboss-web.deployer/ROOT.war/

(06/27 10:56:38:508):{main} [org.jboss.web.tomcat.service.TomcatDeployer] [INFO] deploy, ctxPath=/jbossws, warUrl=.../deploy/jbossws.sar/jbossws-context.war/

(06/27 10:56:38:664):{main} [org.jboss.resource.deployment.RARDeployment] [INFO] Required license terms exist, view META-INF/ra.xml in .../deploy/jboss-ha-local-jdbc.rar

(06/27 10:56:38:695):{main} [org.jboss.resource.deployment.RARDeployment] [INFO] Required license terms exist, view META-INF/ra.xml in .../deploy/jboss-ha-xa-jdbc.rar

(06/27 10:56:38:727):{main} [org.jboss.resource.deployment.RARDeployment] [INFO] Required license terms exist, view META-INF/ra.xml in .../deploy/jboss-local-jdbc.rar

(06/27 10:56:38:758):{main} [org.jboss.resource.deployment.RARDeployment] [INFO] Required license terms exist, view META-INF/ra.xml in .../deploy/jboss-xa-jdbc.rar

(06/27 10:56:38:836):{main} [org.jboss.resource.deployment.RARDeployment] [INFO] Required license terms exist, view META-INF/ra.xml in .../deploy/jms-ra.rar

 

 

(06/27 10:57:10:008):{main} [com.rim.bes.bas.util.EJBUtilities] [WARN] [BBAS-2041] {unknown} getRemoteServerObject could not do JNDI lookup on 'ejb/bas/authenticationmanager/AuthenticationManagerLocal' javax.naming.NameNotFoundException: ejb/bas/authenticationmanager/AuthenticationManagerLocal

 

(06/27 10:57:10:023):{main} [com.rim.bes.bas.authenticationmanager.AuthenticationManagerUtilities] [FATAL] [BBAS-4013] {unknown} getAuthenticationManagerLocal caught exception while getting manager - something seriously wrong with the JNDI lookup, com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getRemoteServerObject could not do JNDI lookup on 'ejb/bas/authenticationmanager/AuthenticationManagerLocal' javax.naming.NameNotFoundException: ejb/bas/authenticationmanager/AuthenticationManagerLocal

 

 

LOGS - Server 2: 

 

(06/27 10:49:58:355):{main} [org.jboss.remoting.transport.Connector] [ERROR] Error configuring invoker for connector.

java.lang.NullPointerException

at org.jboss.remoting.transport.Connector.getInvokerConfig(Connector.java:509)

                at org.jboss.remoting.transport.Connector.init(Connector.java:382)

                at org.jboss.remoting.transport.Connector.create(Connector.java:815)

                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 

(06/27 10:49:58:371):{main} [org.jboss.system.ServiceController] [WARN] Problem creating service jboss.remoting:type=Connector,transport=socket3843,handler=ejb3

java.lang.IllegalStateException: Error configuring invoker for connector.  Can not continue without invoker.

(06/27 10:49:59:386):{main} [org.jboss.services.binding.XSLTFileDelegate] [ERROR] Error while transforming xml

javax.xml.transform.TransformerConfigurationException: javax.xml.transform.TransformerException: javax.xml.transform.TransformerException: Empty expression!

Caused by: javax.xml.transform.TransformerException: javax.xml.transform.TransformerException: Empty expression!

                at org.apache.xalan.processor.TransformerFactoryImpl.newTemplates(TransformerFactoryImpl.java:928)

                ... 97 more

(06/27 10:50:57:012):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO] creating wrapper delegate for: org.jboss.ejb3.stateless.StatelessContainer

(06/27 10:50:57:012):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO] installing MBean: jboss.j2ee:jar=100basServerManagementServer.jar,name=ServerManagerBean,service=EJB3 with dependencies:

(06/27 10:50:57:012):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO]                 persistence.units:jar=100basServerManagementServer.jar,unitName=BASManagementServer

(06/27 10:50:57:012):{main} [org.jboss.ejb3.EJBContainer] [INFO] STARTED EJB: com.rim.bes.bas.servermanager.ServerManagerBean ejbName: ServerManagerBean

(06/27 10:50:57:012):{main} [org.jboss.ejb3.EJBContainer] [INFO] STOPPED EJB: com.rim.bes.bas.servermanager.ServerManagerBean ejbName: ServerManagerBean

(06/27 10:50:57:012):{main} [org.jboss.system.ServiceController] [WARN] Problem starting service jboss.j2ee:jar=100basServerManagementServer.jar,name=ServerManagerBean,service=EJB3

java.lang.NullPointerException

 

(06/27 10:50:57:012):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO] creating wrapper delegate for: org.jboss.ejb3.stateless.StatelessContainer

(06/27 10:50:57:012):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO] installing MBean: jboss.j2ee:jar=100basServerManagementServer.jar,name=ServerStateManagerBean,service=EJB3 with dependencies:

(06/27 10:50:57:012):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO]                 persistence.units:jar=100basServerManagementServer.jar,unitName=BASManagementServer

(06/27 10:50:57:027):{main} [org.jboss.ejb3.EJBContainer] [INFO] STARTED EJB: com.rim.bes.bas.serverstatemanager.ServerStateManagerBean ejbName: ServerStateManagerBean

(06/27 10:50:57:027):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO] creating wrapper delegate for: org.jboss.ejb3.stateless.StatelessContainer

(06/27 10:50:57:027):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO] installing MBean: jboss.j2ee:jar=100basServerManagementServer.jar,name=ServiceInstanceManagerBean,service=EJB3 with dependencies:

(06/27 10:50:57:027):{main} [org.jboss.ejb3.JmxKernelAbstraction] [INFO]                 persistence.units:jar=100basServerManagementServer.jar,unitName=BASManagementServer

(06/27 10:50:57:043):{main} [org.jboss.ejb3.EJBContainer] [INFO] STARTED EJB: com.rim.bes.bas.serviceinstancemanager.ServiceInstanceManagerBean ejbName: ServiceInstanceManagerBean

(06/27 10:50:57:043):{main} [org.jboss.ejb3.EJBContainer] [INFO] STOPPED EJB: com.rim.bes.bas.serviceinstancemanager.ServiceInstanceManagerBean ejbName: ServiceInstanceManagerBean

(06/27 10:50:57:043):{main} [org.jboss.system.ServiceController] [WARN] Problem starting service jboss.j2ee:jar=100basServerManagementServer.jar,name=ServiceInstanceManagerBean,service=EJB3

java.lang.NullPointerException

 

(06/27 10:51:39:824):{WorkManager(2)-1} [com.rim.bes.bas.authenticationmanager.AuthenticationManagerUtilities] [FATAL] [BBAS-4013] {unknown} getAuthenticationManagerLocal caught exception while getting manager - something seriously wrong with the JNDI lookup, com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getRemoteServerObject could not do JNDI lookup on 'ejb/bas/authenticationmanager/AuthenticationManagerLocal' javax.naming.NameNotFoundException: authenticationmanager not bound



Please help.


 



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arf
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arf
Posts: 45
Registered: 11-03-2009

Re: BAS service issue - Page Cannot Be displayed.

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02-01-2012 09:42 AM

Hello,

 

I have exactly the same issue since monday with a BES 5.0.3 High availability infra on Exchange 2010 SP1.

 

I can connect to the BAS console because it work on the standby server but on the first one, the BAS-AS process grow-up and fall.

 

Did you have any answers ?

 

Thanks

 

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Trusted Contributor
mirmujahed
Posts: 122
Registered: 06-13-2009
My Carrier: STC

Re: BAS service issue - Page Cannot Be displayed.

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02-04-2012 12:28 AM

Please check if below links help:

 

http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23927&sliceID=1&command=show&forwa...

 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18185

 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19076

 

In my case, I had to do a complete uninstall of the software and resinstalled BES 5.0 sp 3. It worked ! It was really a complicated issue to resolve but in some cases, it is a minor problem.

Check your BAS-AS logs and work accordingly. It should help .

 

 

 

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arf
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arf
Posts: 45
Registered: 11-03-2009

Re: BAS service issue - Page Cannot Be displayed.

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02-06-2012 08:51 AM

Hello,

 

I have uninstalled and reinstalled the primary BES server and it works well now !

I don't know what was the problem.

 

Many thanks for your answers.

 

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Alex_C
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Alex_C
Posts: 36
Registered: 03-30-2011
My Carrier: A1 vodafon

Re: BAS service issue - Page Cannot Be displayed.

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02-08-2012 06:43 AM

I also remember an issue with the web.keystore file for the BAS..

Recreating that solved it for me.

I can't find the KB article right now though... :smileysad:

Active environments:
BES 5.0.3 / Exchange2003
BES 5.0.3 / Exchange2010SP2
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