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Contributor
Awiggan
Posts: 35
Registered: ‎11-23-2008
My Device: 9000

BB Bold Not updating Contacts ~ service book corruption!

[ Edited ]

Hi All, 

 

 

Its been awhile since my last post, hope alls well!, I’ve found an ugly issue one of my users was experiencing4 months ago has Reappeared. (For reference purposes I’ve added the link to myoriginal topic 4 months ago http://supportforums.blackberry.com/rim/board/message?board.id=bps_unite&message.id=1075). My question is.  i can continue to do the fix as described in my previoustopic and that temporarily fixes the issue (for 3 months or so), but is it possibleor is there a permanent fix? or is it one of those inherent issues that I’llhave to fix every few months or so? 

 

Oh the bother, corrupt service books! 

 

 

Cheers Aaron

 

PS happy first birthday! 

Message Edited by Awiggan on 08-03-2009 05:11 PM
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Guru III
knottyrope
Posts: 30,159
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Bold Not updating Contacts ~ service book corruption!

What version CDO.dll is on BES and Exchange?

 

 




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Contributor
Awiggan
Posts: 35
Registered: ‎11-23-2008
My Device: 9000

Re: BB Bold Not updating Contacts ~ service book corruption!

Hi Knottyrope,

 

BlackBerry Server Details are as follows

 

Server - Virtual Server Running on ESX 

OS -  Windows Server 2003 STD SP2

Version -Blackberry Professional software version 4.1.4.3

Blackberry Manager Version - 4.1.4.17 

Other Notes - This is a seperate server to the exchange.

 

CDO.dll Version (please note there are 2 on the Blackberry server both are dated 24/06/2003)

 

Devices - BlackBerry Bold (9000)

 

Exchange Server details are as follows

 

Server - Virtual Server Running on ESX

OS - Windows Server 2003 STD SP2

Software - Exchange 2003 STD SP 2  

Other Notes - CDO.dll Version (please note once again there are 2 copies on the exchange server but both are dated 27/9/2006) 

 

I've been testing doing some testing with my blackberry and i've found that, if i create a contact in Outlook (2007) and leave it to update the contacts list on the blackberry. However if i create a new contact on the blackberry it will update my contacts in outlook.

 

I also assume seeing as the CDO.dll files are older on the blackberry server i'm going to need to update them? 

 

Thanks in advance,

Aaron 

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Guru III
knottyrope
Posts: 30,159
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Bold Not updating Contacts ~ service book corruption!

How to download and manually update the cdo.dll file

http://www.blackberry.com/btsc/KB02937

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


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Contributor
Awiggan
Posts: 35
Registered: ‎11-23-2008
My Device: 9000

Re: BB Bold Not updating Contacts ~ service book corruption!

Just an update,

 

i havn't implemented a fix yet, but i expect this will fix my issue. I managed to find out the exact version of the cdo.dll file on BBserver (6.5.6944.0) and also the exchange server (6.5.7654.0) . I'll be looking to impliment a fix this weekend. 

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BPS 15 User site
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Guru III
knottyrope
Posts: 30,159
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BB Bold Not updating Contacts ~ service book corruption!

Your CDO was too low.

Hope your fix worked out this weekend.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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