BlackBerry® Enterprise Server Version 5.0

[ralfeus]

Hi

I've noticed lot of problems with connectivity between BES 5.0.3 and Exchange server 2010 SP1. Event log contains following events:

Event ID: 20400; DescriptionMAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed

Also sometimes Messaging Agent fails and can't be started. MAGT log then contains something like that:

[30054] (02/20 20:09:57.439):{0x1248} Starting Message System
[30055] (02/20 20:09:57.439):{0x1248} Using MAPI profile srv_besadmin
[40206] (02/20 20:09:57.439):{0x1248} MailboxManager:ubsystemInitialize - Using MAPI profile 'srv_besadmin'
[20137] (02/20 20:10:00.470):{0x1248} MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
[40113] (02/20 20:10:00.470):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66040003) Value=32772
[20137] (02/20 20:10:01.892):{0x1248} MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
[40113] (02/20 20:10:01.892):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66190003) Value=10
[40113] (02/20 20:10:01.892):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66040003) Value=4
[20137] (02/20 20:10:03.423):{0x1248} MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
[40113] (02/20 20:10:03.423):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66040003) Value=32772
[20137] (02/20 20:10:04.845):{0x1248} MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
[40113] (02/20 20:10:04.845):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66190003) Value=9
[40113] (02/20 20:10:04.845):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66040003) Value=4
[20137] (02/20 20:10:06.377):{0x1248} MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
[40113] (02/20 20:10:06.377):{0x1248} MailboxManager:etProfileProp - HrSetOneProp(srv_besadmin_Agent1,0x66040003) Value=32772
[20137] (02/20 20:10:07.798):{0x1248} MailboxManager::TestOpenMsgStore - OpenMsgStore (0x8004011d)
[20137] (02/20 20:10:07.798):{0x1248} MailboxManager:ubsystemInitialize - OpenMsgStore (0x8004011d)

Stopping and then starting all BB services fixes the problem for some time.

I have found out 3 most common causes of such behavior:

1. Throttling policy

2. Absence of public folder and published in PF OAB

3. Encryption of MAPI traffic.

I checked all these possibilities - not my case. Throttling policy is created separately for BES and RCAMaxConcurrency is $null. OAB is published in public folders. MAPI traffic is not encrypted. 

The problem isn't permanent so I guess it's not caused by some wrong configuration. What else can I check? 

[knottyrope]

run this test on the affected user

http://docs.blackberry.com/en/admin/deliverables/25747/Verify_Win_account_access_to_Exchange_usrs_61...

Double check permission according to this

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

KB15582 - BlackBerry Enterprise Server might not work correctly in Microsoft Exchange environments w...

What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...

[ralfeus]

I checked affected users and found out their case is irrelevant to BES global issue. There just several users, whose mailboxes are deleted but they are not deleted from BES.

I also checked all permissions according to link you've given - everything is ok.

[knottyrope]

do the mailbox is gone and the users are still on BES?

Time to get rid of them from BES

[ralfeus]

Yeah, that's true. I'm working on this now. Do you think this can cause global issue?

[knottyrope]

dont know about global, i always remove users from BES before removing from mailserver