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New Contributor
bawr
Posts: 4
Registered: ‎10-02-2012
My Device: 10 models...

BES Express 5.0.4. on fresh system - setup.exe crash

[ Edited ]

Hi, I installed Windows Server 2008 R2. I added it to Exchange server. After adding besuser etc... i wanted to turn on the setup.exe and this happend:

 

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	Setup.exe_BlackBerry(R) Enterprise Server
  Application Version:	5.0.4.33
  Application Timestamp:	503d3c19
  Fault Module Name:	Setup.exe
  Fault Module Version:	5.0.4.33
  Fault Module Timestamp:	503d3c19
  Exception Code:	c0000005
  Exception Offset:	00105937
  OS Version:	6.1.7601.2.1.0.272.7
  Locale ID:	1045
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
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here are logs from installation:
http://speedy.sh/mJwsk/Init.Log.7z

 

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express 5.0.4. on fresh system - setup.exe crash

not finding much on this, have you tried to download the installer again? i have seen it corrupt before

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
bawr
Posts: 4
Registered: ‎10-02-2012
My Device: 10 models...

Re: BES Express 5.0.4. on fresh system - setup.exe crash

downloaded it 3 times... the same problem

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES Express 5.0.4. on fresh system - setup.exe crash

Could be a permissions issue. It bites many when doing the setup.

Double check permission according to this

 

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

 

 



KB15582 - BlackBerry Enterprise Server might not work correctly in Microsoft Exchange environments w...

 

 



What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
hein1966
Posts: 6
Registered: ‎10-09-2012
My Device: Rim device

Re: BES Express 5.0.4. on fresh system - setup.exe crash

Did you find a solution? i am experiencing the same trouble.

 

 

New Contributor
bawr
Posts: 4
Registered: ‎10-02-2012
My Device: 10 models...

Re: BES Express 5.0.4. on fresh system - setup.exe crash

No. The same crash every time. 

New Contributor
hein1966
Posts: 6
Registered: ‎10-09-2012
My Device: Rim device

Re: BES Express 5.0.4. on fresh system - setup.exe crash

I check the settings as described in the links above. But no succes.

New Contributor
hein1966
Posts: 6
Registered: ‎10-09-2012
My Device: Rim device

Re: BES Express 5.0.4. on fresh system - setup.exe crash

I just found an older version on my NAS. Version  5.0.2  I don't hav a crash anymore :Clap:

 

I will continue installation and keep you informed!

New Contributor
hein1966
Posts: 6
Registered: ‎10-09-2012
My Device: Rim device

Re: BES Express 5.0.4. on fresh system - setup.exe crash

Ok,

 

On the same system where BESx 5.0.4 setup crashes directly.  BESx 5.0.2. does install nicely. i will work with 5.0.2. for the time being. Lack of time prevents me from further investigation.

 

Hope this helps

New Contributor
bawr
Posts: 4
Registered: ‎10-02-2012
My Device: 10 models...

Re: BES Express 5.0.4. on fresh system - setup.exe crash

Besx5..0.2 is not solution for my situation. If I wanted I would install it after the first time I founded that 5.0.4 is crashing.