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New Contributor
Posts: 2
Registered: ‎05-02-2012
My Device: Curve
My Carrier: ATT
Accepted Solution

BESX 5.0.2 and now 5.0.3 - Unable to add new user through BAS

We are a small shop and I haven't added a user in a couple of months. The last time I added a user it was working normally, no hitches, no surprises.

 

Today, I tried to add a user and got the dreaded: "The BlackBerry Administration Service cannot find the records you were looking for. Verify the searc...

 

I tried to add the new user that I added to Exchange 2010 SP1 yesterday. I tried an old Exchange user with the same result. I cannot get anyone on the Exchange server to appear as an available user.

 

If I try to add the user from the "Add user from company directory" interface I am greeted with: "The specified user already exists in the available user list. "

 

I looked online and made sure that I had the correct entries for 001e6602 in the registry. They both point to the FQDN of my exchange server.

 

I have manually refreshed my company directory through the e-mail section of Blackberry Solution Topology.

 

I have confirmed that the mailboxes are not hidden from the GAL in Exchange.

 

In an attempt to resolve the situation I upgraded from BESX 5.0.2 to 5.0.3.

 

All of my other users are still communicating with the system. My only problem is the inability to add a new user.

 

Does anyone have any suggestions?

 

 

 

 

New Contributor
Posts: 2
Registered: ‎05-02-2012
My Device: Curve
My Carrier: ATT

Re: BESX 5.0.2 and now 5.0.3 - Unable to add new user through BAS

After reading some more I decided to re-create my MAPI profile according to KB10285.

 

After all the services started I was able to add my user.

 

I hope this helps someone else.

Guru III
Posts: 31,219
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX 5.0.2 and now 5.0.3 - Unable to add new user through BAS

MAPI profiles can corrupt, nice job on finding your solution

 




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