Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
cduchene
Posts: 5
Registered: ‎09-04-2012
My Carrier: Orange
Accepted Solution

BESX Problems : not connected

Hello,

 

I'm having some problems with my BESX :

- in https://besc.webapps.blackberry.com/besc/dashboard/ , my server is displayed not connected

- i can't access to administration service, nor web desktop manager, pages

 

Informations about my installation :

- BESX 5.0.3

- I've followed all the steps given in the blackberry site tutorial

- I've got an Exchange 2010 (SBS 2011) and BESX is installed on another server

- I've change JVM Option Number 3 value to -Xmx768m

- My BAS-AS and BAS-NCC still take only 15Mo Memory

- I already troubleshooted 3101 opening and verified fr.srp.blackberry.com response (all succeeded)

 

As it's my first installation, i really don't know what could be the source(s) of the problems and how to solve it.

 

Thank you for your help

Please use plain text.
Forums Advisor III
unleashurself
Posts: 1,056
Registered: ‎04-23-2012
My Carrier: Bharti-Airtel

Re: BESX Problems : not connected

Hi Cduchene,

 

Welcome to the Community & Thanks for your Post..!!

 

Please check, Blackberry adminstrator service on server

 

Click on start > run > type servcies.msc > press enter, if Blackberry administrator service is stop, please make it to run and check.

Please use plain text.
New Contributor
cduchene
Posts: 5
Registered: ‎09-04-2012
My Carrier: Orange

Re: BESX Problems : not connected

The service is already running, i've already restarted it a few times with no changes.

 

All blackberry services are running under "besadmin" account

Please use plain text.
Forums Advisor III
unleashurself
Posts: 1,056
Registered: ‎04-23-2012
My Carrier: Bharti-Airtel

Re: BESX Problems : not connected

Thanks for your Post..!!

 

What error you got on page, when you try to access it using browser.

 

 

Please use plain text.
New Contributor
cduchene
Posts: 5
Registered: ‎09-04-2012
My Carrier: Orange

Re: BESX Problems : not connected

In French : Internet Explorer ne peut pas afficher cette page Web

 

"Internet Explorer cannot display this webpage"

Please use plain text.
Guru III
knottyrope
Posts: 29,234
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX Problems : not connected

We need some info, do you have any errors in your BAS AS BES logs?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

 

 

 

 



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.
New Contributor
cduchene
Posts: 5
Registered: ‎09-04-2012
My Carrier: Orange

Re: BESX Problems : not connected

The problem is : all BAS AS log files (SERVEURNAME_ASMN_DATE) are empty

 

All 0 Ko

Please use plain text.
Guru III
knottyrope
Posts: 29,234
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX Problems : not connected

have you tried to reinstall BAS?



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.
Visitor
littlerichie29
Posts: 1
Registered: ‎09-24-2012
My Carrier: Rogers

Re: BESX Problems : not connected

I have the same issue with every version since upgrading from 5.0.2.  I just updated to service pack 4 with no change, get page cannot be displayed when accessng the web console.  how would i re-install just BAS?

 

I have exhausted all the options i could find so far, and am considering calling RIM soon. 

 

Thanks

Please use plain text.
New Contributor
cduchene
Posts: 5
Registered: ‎09-04-2012
My Carrier: Orange

Re: BESX Problems : not connected

My problem is now solved :

 

Firewall was active on BES server and appeared not connected on BES website.

Once unactivated everything went normal.

 

Thanks for everyone's help.

Please use plain text.