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Contributor
raypedong
Posts: 10
Registered: ‎09-06-2013
My Device: Curve 9300
My Carrier: Mobifone
Accepted Solution

BESX Update

Hi,

 

Do we know where i can get the update refered in the link below?

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB33406&sliceId=2&cmd=displayKC&d...

 

Regards

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Contributor
johann1007
Posts: 16
Registered: ‎02-25-2013
My Device: BlackBerry Z10
My Carrier: Swisscom

Re: BESX Update

The Link you posted refers to an update for BES5, not BESX ?

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Contributor
raypedong
Posts: 10
Registered: ‎09-06-2013
My Device: Curve 9300
My Carrier: Mobifone

Re: BESX Update

Hi,

 

See below.

 

Starting with BlackBerry Enterprise Server Express 5.0 SP4 + Update (To obtain the update please contact BlackBerry Technical Support Services and reference this article).

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX Update


raypedong wrote:

Hi,

 

See below.

 

Starting with BlackBerry Enterprise Server Express 5.0 SP4 + Update (To obtain the update please contact BlackBerry Technical Support Services and reference this article).


yes you must contact support to get that

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
raypedong
Posts: 10
Registered: ‎09-06-2013
My Device: Curve 9300
My Carrier: Mobifone

Re: BESX Update

If i buy the basic support will i be able to get a support in relations to the issue i have with my BESX installation?
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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX Update

it should be a free install call if it is a new BES express install.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
raypedong
Posts: 10
Registered: ‎09-06-2013
My Device: Curve 9300
My Carrier: Mobifone

Re: BESX Update

Thanks, but it seems inside my btsc account it says my complimentary subscripstion is expired even thought its my first time to install the product.. Can u please share the support hotline please .. Thanks
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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX Update

http://us.blackberry.com/business/software/besx/overview.html

 

order a new one and get a free install call

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
raypedong
Posts: 10
Registered: ‎09-06-2013
My Device: Curve 9300
My Carrier: Mobifone

Re: BESX Update

i have just ordered one and still cant get the complimentary support, in addition when i regiserter the SRPID it says invalid SRP ID

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BESX Update

it might have to be an active SRP

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.