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New Contributor
animatco
Posts: 3
Registered: ‎06-18-2009
My Device: Not Specified
Accepted Solution

Blackberry 8320 trying to activate problem

I have a remote user, whose BB 8320 is asking for am Activation Server address. I looked thru the forms and the KB and the only two suggestion are use the servers SMTP address or leave blank neither have worked. The user wiped the blackberry before trying to activate. The phone was using BIS prior to today, she had t-mobile change her to their Corp/BES plan.

 

Help please.....

 

I am going to cross post in the 8300 phone forum.. Sorry

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Blackberry 8320 trying to activate problem

leave the activation server blank ... it is for Wi-Fi activations only.  You would put in the IP address of the BlackBerry Router in here if that was the case.
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New Contributor
animatco
Posts: 3
Registered: ‎06-18-2009
My Device: Not Specified

Re: Blackberry 8320 trying to activate problem

We ended up have to do another wipe of the BB and a reset on the server to get it working. The problem appears to have been due to the amount of time it took for her to be switched from BIS to BES at her carrier.

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