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New Contributor
Studio_Two
Posts: 6
Registered: ‎07-12-2012
My Device: Blackberry Curve 9300

Blackberry Administration Service: Cannot Display The Webpage

Hello,

 

BESx 5.02

SBS 2008

SQL Server 2005 Express Instance: Myserver\Blackberry

Exchange Server 2007 SP2

 

The BESx System appears fine (users are getting their messages and such like). However, the Blackberry Administration Service Page will not load.

 

I do not use this regularly. I had cause to use the Admin Console last week (to add a new user) and discovered this problem. We had a server crash on 4th April 2012 and I suspect the problem dates back to these events. It was a hardware fault that caused the server to fail. This was repaired and the server was rebooted (no backups were used).

 

I can't find anything within the Server Event Log (and ALL the Blackberry Services are running).

 

I had a look through the BBAS* logs and the most recent log is 4th April 2012 (the date we had the server crash). They are quite large log files (650 KB) compared to the ones ones from previous dates (1 KB). As I say, there are no further BBAS* logs after this date.

 

Here is a small section of the BBAS-AS log:

(04/04 10:10:11:789):{EJB-Timer-3[target=jboss.j2ee:service=EJB3,jar=100basServerManagementServer.jar,name=TimerManagerBean]} [com.rim.bes.bas.softwareconfigurationmanager.ExternalXMLTimerHandler] [WARN] [BBAS-2038] {unknown} execute - call softwareConfigurationManagerLocal.retrieveExternalXML failed!

 

Firstly, would someone be able to give me some help sorting this?

Secondly, should I post the whole of the log file? I was reluctant due to the size.

 

Thanks in advance.

 

Kind Regards,

Stephen

New Contributor
Studio_Two
Posts: 6
Registered: ‎07-12-2012
My Device: Blackberry Curve 9300

Re: Blackberry Administration Service: Cannot Display The Webpage

I'm pondering installing BESx SP3
Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Administration Service: Cannot Display The Webpage

[ Edited ]

Studio_Two wrote:
I'm pondering installing BESx SP3


SP3 is what I would do as 2008 has a few updates that can effect BAS login.

 

Clear IE cache and or reset IE

can you access BAS on a PC? either by IP or FQDN?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Studio_Two
Posts: 6
Registered: ‎07-12-2012
My Device: Blackberry Curve 9300

Re: Blackberry Administration Service: Cannot Display The Webpage

Ok, thanks. I'll go with the BESx SP3 option.

 

I can confirm that clearing the cache (and also trying from a PC) didn't work.

 

I'll report back....

 

 

Kind Regards,

Stephen 

 

 

New Contributor
Studio_Two
Posts: 6
Registered: ‎07-12-2012
My Device: Blackberry Curve 9300

Re: Blackberry Administration Service: Cannot Display The Webpage

[ Edited ]

Just as an update, I finally got around to loading Exchange 2007 SP3 yesterday. I didn't expect that to resolve the problem (and it didnt).

 

Next step is to load  BESx SP3.

 

Regards,

Stephen

Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: Blackberry Administration Service: Cannot Display The Webpage

Why not going to SP4?
New Contributor
Studio_Two
Posts: 6
Registered: ‎07-12-2012
My Device: Blackberry Curve 9300

Re: Blackberry Administration Service: Cannot Display The Webpage

Hello, there is a BESx SP4?
Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: Blackberry Administration Service: Cannot Display The Webpage

New Contributor
Studio_Two
Posts: 6
Registered: ‎07-12-2012
My Device: Blackberry Curve 9300

Re: Blackberry Administration Service: Cannot Display The Webpage

Thank you, that's very kind (and very lazy on my part). :smileyhappy:
Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Administration Service: Cannot Display The Webpage

might want to subscribe to this thread

http://supportforums.blackberry.com/t5/BlackBerry-Professional-Software/Current-patch-level-of-BES-E...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V