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New Contributor
Kkirschenmann
Posts: 2
Registered: ‎04-23-2012
My Carrier: AT & T

Blackberry Enterprise Server not sync with Outlook 2010

I have two BB Torch 9800 on BES 4.1.4. with SBS and Exchange 2003.  I have two employees with MS Outlook 2010. They are having problems syncing their calendars on the computer with their phones and vice versa.  Right now they have to enter the information on both. 

 

I have tries re-activation on the phones and it worked once, but not a second time.  I have had the employees check for updates to the phones and both said that there were not any.  At this point I really do not know what else to check.

 

Any ideas?

Thanks,

 

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Guru III
knottyrope
Posts: 29,211
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Enterprise Server not sync with Outlook 2010

reset cal on phone first

KB04950 - How to reset the BlackBerry smartphone calendar application


Then see if from outlook to device works at all.

 

you hav public folders enabled on the mail server?



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New Contributor
Kkirschenmann
Posts: 2
Registered: ‎04-23-2012
My Carrier: AT & T

Re: Blackberry Enterprise Server not sync with Outlook 2010

I noticed that the directions you sent said that the device software should be 4.5 to 5.0.  I checked the the version on the device and it said 6.0.  

 

I tried Method 2 "Reset the Calendar on the BlackBerry smartphone" for the BES but it did not work.  All it did was remove all the items from the phone that were there.

 

Any other suggestions?

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Guru III
knottyrope
Posts: 29,211
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Enterprise Server not sync with Outlook 2010

is BPS installed on the mail server?

 

is the BESAdmin account a nomal user?

 

do you have public folders enabled?

 

any info in the SYNC logs?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.