Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Visitor
Posts: 1
Registered: ‎09-10-2009
My Device: Not Specified

Blackberry Router service stopping intermittently

Hello all,

 

I have BPS 4.1.4 installed on a SBS2003 box.  There are only two users in Exchange and only one Blackberry.  About once a week, but sometimes more the BB stops getting mail.  I will log into the server and the Blackberry Router service is stopped.  There aren't any events in the Event Log that correspond that I can see.  

My duct tape fix is a scheduled task that stops and starts all the Blackberry services twice a day.  I'd much rather fix the problem.

 

Thanks,

-John

Guru III
Posts: 31,425
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry Router service stopping intermittently

Need to look at some logs lets start with SYNC and MAGT for any errors when it happens.

 

Open the BlackBerry Server Configuration application in the start menu and you should see a logging tab.  It'll point you to where the logs are kept.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V