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New Contributor
MAvery
Posts: 8
Registered: ‎07-31-2009
My Device: Not Specified

Calander not Syncing some users Smartphones with BPS and Exchange

Using Blackberry Profecional Software v 4.1.4.3 and Exchange SBS SP2 updated. 7 Blackberry users. Some users get email notification that they can click accept new calander event and event shows on calander, others just get notified by email message  (no notice to accept) on phone and NO Calander Event added to calander.
Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calander not Syncing some users Smartphones with BPS and Exchange

What OS is HH running?

 

Version Exchange? 

 

What CDO.dll version is registered on BES?

 

How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Server

http://www.blackberry.com/btsc/KB04912

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
MAvery
Posts: 8
Registered: ‎07-31-2009
My Device: Not Specified

Re: Calander not Syncing some users Smartphones with BPS and Exchange

 

HH OS BB v4.5.0.77

Exchange v6.5.7638.1 

BES Reg to C:\ProgramFiles\Exchsvr\bin\cdo.dll v6.5.7654.12

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calander not Syncing some users Smartphones with BPS and Exchange

CDO should be high enough on BES.

 

Are any users that you send to request to hidden in the GAL?

 

Does it work in OWA if you send and accept?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
MAvery
Posts: 8
Registered: ‎07-31-2009
My Device: Not Specified

Re: Calander not Syncing some users Smartphones with BPS and Exchange

If you accept Calander Request in OWA it doe's go to phone. But need to be mobile.
Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calander not Syncing some users Smartphones with BPS and Exchange

What OS version is on the phone that is afteced?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
MAvery
Posts: 8
Registered: ‎07-31-2009
My Device: Not Specified

Re: Calander not Syncing some users Smartphones with BPS and Exchange

They were all purchased together and have BlackBerry Version 4.5.0.77

One user recieving Calander events now found Wireless Sync OFF on Desktop Calander but when create event on HH no Outlook update.

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calander not Syncing some users Smartphones with BPS and Exchange

So did turning on wireless Sync fix that persons issue?

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
MAvery
Posts: 8
Registered: ‎07-31-2009
My Device: Not Specified

Re: Calander not Syncing some users Smartphones with BPS and Exchange

That HH is recieving Calander events but not able to send a scheduled event to Outlook. One way communication with calander.
Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Calander not Syncing some users Smartphones with BPS and Exchange

Calendar synchronization does not work from the BlackBerry smartphone to Microsoft Outlook

http://www.blackberry.com/btsc/KB14075

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V