10-30-2008 01:29 AM - edited 10-30-2008 01:34 AM
I am trying the BPS software and I am thrilled with it, but I need help fixing this problem. The blackberry was initially set-up for desktop syncing using the Desktop manager. The device recieves e-mails and updates perfectly. It can also respond to messages from the other e-mail accounts configured on it just fine. How do I configure it to respond to e-mails going through the BPS server. The default option is desktop and I don't see any selection for BPS or the e-mail address BPS is pushing out.
I see the two addresses for my personal e-mail but not work. What do I need to do to fix this? Do I need to wipe the handheld, and if so do I need to do it from the handheld itself, or use the wipe functionality built into BPS?
Solved! Go to Solution.
10-30-2008 09:06 AM
Ok, first thing is when you see Desktop on the BlackBerry handheld it doesn't actually mean Desktop ... I think that is one of my biggest complaints. My BlackBerry, which is associated with a Domino BES, has the same "Desktop".
That said, how was the HH previously configured to sync email? Personally, if all the mail / contacts / calendar etc is already in an Exchange server, I would use the opportunity to backup the HH, upgrade the OS, and then activate against the BPS server with a fresh device.
10-30-2008 10:31 AM
It was originally set up to recieve e-mails using the desktop redirector. Then I transitioned it to utilizing the personal e-mail setup from AT&T. All the other e-mail addresses are still sending and receiving using the personal e-mail service from AT&T.
If the desktop also covers BES, can you think of a reason why it would recieve e-mail just fine, but can't send?
10-30-2008 11:15 AM
Is the user account a member of a group such as Domain Admins?
or any of these groups:
Check out this: AdminSDHolder
10-30-2008 11:58 AM
Yes the account is a Domain Admin, and an Administrator. I utilized option 2 on the provided link. We will see if it works. The KB said that it was fixed with Server 2003 SP1, and I have SP2 installed on this server.
We will see if this fixes the error. Thanks for the help so far, hopefully this will fix the issue.
10-30-2008 12:02 PM
10-30-2008 12:35 PM
10-30-2008 12:37 PM
10-30-2008 04:28 PM
He is able to reply to e-mails on the same domain as his e-mail address. If it is an e-mail address though on a different domain it goes to a green check for a second, and then goes to a red X. I haven't been able to check the actual message on the handheld yet, but I will do that as soon as he comes back in from the field.
So we have a partial solution. Thank you.
10-31-2008 07:38 AM