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Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T
Accepted Solution

Can't login to Administration Service

Just started having this problem today.  Nothing has changed with DNS, LDAP, etc.  Tried restarting the services, no go.

 

Any ideas?

Guru III
Posts: 31,659
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't login to Administration Service

reboot server, then after 5 min look at BAS AS logs after trying to log in again

 

also is BAS using about 600 meg or RAM?

 




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Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T

Re: Can't login to Administration Service

Still no go...   BAS-AS is using a little over 600MB of memory...

 

Which log specifically do I need to check???

 

Thanks!!!

Guru III
Posts: 31,659
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't login to Administration Service

BAS AS log

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T

Re: Can't login to Administration Service

It looks my issue is that I have a LDAP issue...  The login that was setup was an AD login which isn't working...  Is there a way that I can create a BAS login at this point in time until the LDAP issue is resolved???

 

Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T

Re: Can't login to Administration Service

Is there any way to create a BAS local id (non-AD) after the fact?  I found this but it isn't working for me.

 

http://www.autechheads.com/blogs/entryid/355/fixing-the-blackberry-enterprise-server-administration-...

Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T

Re: Can't login to Administration Service

It looks like the issue is limited to the BES server (which is also the Exchange server) connecting to DC LDAP...  On another PC  I was able to LDAP Browser into that server...

 

Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T

Re: Can't login to Administration Service

Correction...  I tested LDP.EXE on the BESmail server connecting to the DC and LDAP and it worked fine...  The LDAP error message is limited to Blackberry Administrator Service...

Contributor
Posts: 17
Registered: ‎07-30-2013
My Device: 9800
My Carrier: AT&T

Re: Can't login to Administration Service

It took a while but I finally got it...  The issue was DNS server...  The LDAP was having an issue...  I had to add/correct a few records, stop and start Netlogon and that fixed the LDAP issue...  Once that was resolved, BES AS was able to perform the login...

Guru III
Posts: 31,659
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't login to Administration Service

glad to hear you are doing better

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V