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Contributor
yeowkm
Posts: 17
Registered: ‎04-10-2012
My Device: Blackberry Bold

Cannot add new user from AD

I cannot add new user to my BESX 5 after instalation.

 

The error message is "The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again. "

 

I have modify the MAPI settings to use besadmin mailbox but the issue remains. it was previously using a domain account mailbox.

 

Have tried refreshing the directory but the problem remains.

what else can I do ? 

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot add new user from AD

Contributor
yeowkm
Posts: 17
Registered: ‎04-10-2012
My Device: Blackberry Bold

Re: Cannot add new user from AD

tried all 3 options.
not much help.
so far, I can only add one domain admin account as administrators.
when I add my own account using create user, I hit the error message.
Contributor
yeowkm
Posts: 17
Registered: ‎04-10-2012
My Device: Blackberry Bold

Re: Cannot add new user from AD

finally able to add new user.
after i restarted the SQL services.
Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot add new user from AD

is SQL browser service running?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
yeowkm
Posts: 17
Registered: ‎04-10-2012
My Device: Blackberry Bold

Re: Cannot add new user from AD

it was running.
will try migrating users using the transporter tomorrow.
Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot add new user from AD

progress?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
yeowkm
Posts: 17
Registered: ‎04-10-2012
My Device: Blackberry Bold

Re: Cannot add new user from AD

tested with one user.
able to migrate to BESX using the transporter tool.
Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot add new user from AD

thats good news

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V