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Guru III
knottyrope
Posts: 29,209
Registered: ‎06-25-2008
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Re: Contacts Not Updating

Microsoft XML Parser file

Microsoft XML Parser FilenameMicrosoft XML Parser Version
4.0Msxml4.dll4.0.9004.0
4.0 SP1 (4.0.1)Msxml4.dll4.10.9404.0
4.0 SP2 (4.0.2)Msxml.dll4.20.9818.0

 

 

This is the table shown in the KB.



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New Contributor
jimmeq
Posts: 6
Registered: ‎03-07-2011

Re: Contacts Not Updating

You are correct 4.0.x is listed in the table. The text referances using 4.1x or later.

 

"1. Verify that the Microsoft XML Parser is version 4.10.9404.0 or later. The Microsoft XML Parser version can be verified on the computer hosting the BlackBerry Enterprise Server by clicking Start > Settings > Control Panel > Add or Remove Programs.

Install Microsoft XML Parser 4.1 or 4.2 onto the BlackBerry Enterprise Server if it is not version 4.10.9404.0 or later."

 

 

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Guru III
knottyrope
Posts: 29,209
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts Not Updating


jimmeq wrote:

You are correct 4.0.x is listed in the table. The text referances using 4.1x or later.

 

"1. Verify that the Microsoft XML Parser is version 4.10.9404.0 or later. The Microsoft XML Parser version can be verified on the computer hosting the BlackBerry Enterprise Server by clicking Start > Settings > Control Panel > Add or Remove Programs.

Install Microsoft XML Parser 4.1 or 4.2 onto the BlackBerry Enterprise Server if it is not version 4.10.9404.0 or later."

 

 


4.1 is 4.10.9404.0 is 4.0 SP 1

 

is confusing



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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

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New Contributor
jimmeq
Posts: 6
Registered: ‎03-07-2011

Re: Contacts Not Updating

Yes, it is confusing. My situation began after upgrading to BES for Exchange from 4.1.x to 5.0.x. BES server has MS Parser V 6 SP2 installed, and it was step 3 from KB article that got Contact Sync working again.

 

Thanks! :Clap:

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