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Regular Contributor
Posts: 63
Registered: ‎10-16-2009
My Device: Not Specified
Accepted Solution

Contacts Not Updating

We installed Blackberry Professional Server and are synching it successfully with the exception of the Contacts list.  In the BPS software is says Contacts synchronizing is true but device is disabled.  In the Blackberry Storm if you go in the options for the contacts is says wireless synchronization is not available and is greyed out.  Any suggestions.  I have called Blackberry and Verizon.  Verizon says it is on Blackberry's end.

 

Any suggesttions out there??

Guru III
Posts: 31,669
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts Not Updating

Start with this.

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook

 




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Regular Contributor
Posts: 63
Registered: ‎10-16-2009
My Device: Not Specified

Re: Contacts Not Updating

Thanks very much.  I will give that a try on Monday and let you know how if the solves my problem.

Regular Contributor
Posts: 63
Registered: ‎10-16-2009
My Device: Not Specified

Re: Contacts Not Updating

Thanks berry much.  That solved out problem. 

Guru III
Posts: 31,669
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts Not Updating

Welcome, glad to have helped out.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 8
Registered: ‎01-22-2010
My Device: world Edition 8830
My Carrier: Verizon

Re: Contacts Not Updating

Worked for me too Smiley Happy

Guru III
Posts: 31,669
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts Not Updating

Glad to here it.

 

Kudos?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 14
Registered: ‎04-05-2010
My Device: bold 9700
My Carrier: architectes

Re: Contacts Not Updating

Hello,

 

I've the same problem.

Can you give me a link for download XML Parser 4.1 or 4.2?

I'm not sure about some download.

 

Thanks

Guru III
Posts: 31,669
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts Not Updating

MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&Dis...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 6
Registered: ‎03-07-2011
My Device: Not Specified

Re: Contacts Not Updating

The link takes you to V4.0,   You need at least 4.1.x as per KB article.