BlackBerry® Enterprise Server Version 5.0

[mkozak]

Every 24 hours this appears in our MAGT logs and the bes services seem to restart.  About once a week when these services restart we end up with users that fail to start and we have to restart the BES services again.  We would really like to get this figured out because it's causing us a lot of downtime.

[10000] (01/17 14:44:45.030):{0x8A4} DefaultHandler - exception caught thread Id=0x8A4
[10000] (01/17 14:44:45.030):{0x8A4} DefaultHandler - Killing program
[30000] (01/17 14:44:45.030):{0x8A4} Exception code: C0000005 ACCESS_VIOLATION
[30000] (01/17 14:44:45.030):{0x8A4} Fault address:  775BAC6C

[knottyrope]

BES version?

Server OS version?

Mail server version and SP level?

CDO version if on exchange?

[mkozak]

BES: 5.0.2 MR 3 (Bundle 119)

OS: Server 2008 R2 SP2

Mail: Zimbra 6.0.5.GA 2213

[knottyrope]

not many posts on zimbra here, I would be asking in the Zimbra forums as well.

not much in knowledge base eitehr on zimbra

Unable to synchronize data contained within Microsoft Outlook with the BlackBerry smartphone using t... Data contained within Microsoft® Outlook® cannot be synchronized with the BlackBerry® smartphone using the Zimbra™ Collaboration Suite. · BlackBerry® Desktop Manager 4.2 to 6.1... ID: KB20517 |

Support for Zimbra Collaboration Suite Open Source Edition email server BlackBerry® Enterprise Server · Zimbra™ Collaboration Suite Open Source Edition Zimbra Mobile has created a connector that allows the BlackBerry Enterprise Server to co nnect... ID: KB16468 |

How to recreate the BlackBerry Enterprise Server MAPI profile Warning · Do not re-create the MAPI profile on a BlackBerry® Enterprise Server that is connected to a Zimbra™ mail server or a Google® apps mail platform. Doing so is unsupported and might result... ID: KB10285 |

Services fail to start and generate "error 5302" on BlackBerry Enterprise Server www.blac kberry.com/btsc/KB04099). Warning · Do not recreate the MAPI profile on a BlackBerry® Enterprise Server that is connected to a Zimbra™ mail server or a Google® apps mail platform. Doing so is unsupported... ID: KB00075 |

[mkozak]

Yeah i've tried that as well this is a problem we've been having for over a year.  What seems the wierdest thing is the fact that this same error shows up exactly 24 hours after the last time the services have been restarted and repeats itself every 24 after that.

[mkozak]

Does anybody have any possible suggestions on how to track down what is causing this problem.

[knottyrope]

i do not

ZIMBRA is not  common platform here, sorry but it is true.

Wish i had more info for oyu.

did you ask on zinbra forums?