BlackBerry® Enterprise Server Version 5.0

[dsl_nea]

Hi.

We use an Exchange powershell command to delete permanently remove an email from all our Outlook, and therefore our windows mobile devices. Is there a way to do a similar delete for the blackberry handhelds.

This is the example of the powershell command:

Get-Mailbox -Server  “your server” | Search-Mailbox -SearchQuery ‘Subject:”What I want to delete”‘ -DeleteContent

[knottyrope · Accepted solution]

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dsl_nea wrote:

Hi.

We use an Exchange powershell command to delete permanently remove an email from all our Outlook, and therefore our windows mobile devices. Is there a way to do a similar delete for the blackberry handhelds.

This is the example of the powershell command:

Get-Mailbox -Server  “your server” | Search-Mailbox -SearchQuery ‘Subject:”What I want to delete”‘ -DeleteContent

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yes it will work if.....hard deletes is enabled and reconcile is enabled on devices.

once done the device will only have a shadow of the email  if above is not enabled but will not be able to forward or reply to it since it will no longer exist.

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

KB20770 Email reconciliation does not work after moving a mailbox

Is the user over quota?

How to perform an email reconciliation test

How to verify the wireless email reconciliation process

How email reconciliation works on a BlackBerry smartphone

[dsl_nea]

Thanks for this, all works great now.

[knottyrope]

your welcome, glad to have helped out