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Contributor
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone
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Deleted items folder empty on Blackberry - BES Express 5.0

Dear Experts

 

We're running BES Express 5 connected to Exchange 2010 and we've got a few different models of Blackberry attached to it.  My colleague accidentally deleted an email on her Blackberry by accident, so she opened the deleted items folder on the Blackberry but it's empty.  When she later checked in Outlook the deleted item is there.

 

When I checked another user's Blackberry their deleted items folder is empty too.

 

Is there a setting somewhere for syncing deleted items?  Can this be changed for one user / all users?

 

Thanks a lot,

Toby

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Registered: ‎06-25-2008
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Re: Deleted items folder empty on Blackberry - BES Express 5.0

Unable to view email messages in the Deleted Items folder on the BlackBerry smartphone

 

read above

 

 

 




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Contributor
Posts: 22
Registered: ‎08-24-2011
My Device: Bold
My Carrier: Vodafone

Re: Deleted items folder empty on Blackberry - BES Express 5.0

Thank you for your response!

 

I found the redirection settings inside Blackberry Administration Service, so I added the deleted items folder, however yesterday the user still could not see any deleted items.

 

RedirectionSettings.jpg

 

So does that mean even if we tick the deleted items folder on here it still won't sync?

Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Deleted items folder empty on Blackberry - BES Express 5.0

It is not possible to sync deleted items, even if you tick them in BAS (you cannot tick them on the device).

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