11-01-2012 05:15 AM
I have migrated my Blackberry Express installation to a new sever following the instructions I could find on the Blackberry site and all looks perfect apart from the devices are not communicating with the server.
I have tried going in to manage users and switch all users to a new Blackberry server but this does not seem to have helped either.
I have also checked on my SonicWall firewall for any rules pointing to the old server but there are none.
I can also see the database details and the users there but they are not updating .
Can anybody help with this problem?
11-01-2012 07:13 AM
As an update I have attched one of the devices locally to the Blackberry server and looked at the information on the device it is looking at the old server still.
I have tried resending the service books but this has failed witht he following message:
The BlackBerry Administration Service was unable to
activate the device that is connected to your computer. The BlackBerry
Administration Service was unable to retrieve activation attributes from the
device that is connected to your computer. Check to make sure that a device is
connected. Refer to the log files for more information.
11-01-2012 10:20 AM
Start with this.
Have you made any perimiter or software firewall changes?
Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.
What are they being logged on as?
Try stopping these services in this order:
Starting the services in this Order:
Let us know how you progress.
11-01-2012 12:14 PM
I have followed the tests in the link and the server passed them all.
Checking the event viewer after restarting the services I have got loads of errors:
event id Type Source
20137 Warning Blackberry messaging agent
20000 Warning Blackberry Mail Store Service
55002 Information Blackberry Mail Store Service
These seem to carry on in a loop
11-01-2012 02:46 PM
please look at the MAGT log
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info