BlackBerry® Enterprise Server Version 5.0

[dopegroove]

I have a very odd email reconcilation error:

I have a BES user that does now seem to be able to have mail reconciled as it should.  Email deleted from his BB does not leave his mailbox. Here is what I have tried so far:

- checked the settings for email reconcilation (Delete on handheld and mailbox enabled)

- Did a battery pull

- deleted the [cmime] service book then undeleted it

- resend service books to the device

- Did an OS reload on the device

After all that, email reconilation does not work for the user on this device.One really odd thing is that my email reconcilation works on my current device so I activated my account on this user's BB and it works!

However,  When I activate him and it does not work. The key appears to be the user's mailbox in this issue in that something hidden in his account is preventing email reconcialtion.

I think my next step is the clear his mailbox and see if that fixes it maybe even check his exchange mailbox rules

Anyone have any other ideas?

[dopegroove]

bump?

[knottyrope]

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

KB20770 Email reconciliation does not work after moving a mailbox

Is the user over quota?

How to perform an email reconciliation test

How to verify the wireless email reconciliation process

How email reconciliation works on a BlackBerry smartphone