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Contributor
Posts: 12
Registered: ‎10-31-2011
My Device: 8900
My Carrier: Vodafone

Emails Deleted From Outlook Are Not Deleting From Handset

Hello All,

 

For some reason our users are complaining their BB's are not syncing properly with their Outlook.  As the subject title says deleting from outlook doesn't delete from the handset, but works the other way.

 

We use BES Express and all the handset are set to auto reconcile with delete on Mailbox & handheld enabled.

 

I've tried resending the service books and HRT but didn't make any difference.

 

anyone got any ideas what could be causing this.

 

Thanks

New Member
Posts: 3
Registered: ‎06-13-2012
My Device: blackberry curve 8520
My Carrier: Talk Mobile

Re: Emails Deleted From Outlook Are Not Deleting From Handset

hello

i had this issue recently too, since configuring O/E we hadnt properly restarted our handsets. So take the battery out of your handsets, wait a minute or so, re-enter it and see what happens. After that, im stuck ! Lol, hope that helps Smiley Happy

Contributor
Posts: 12
Registered: ‎10-31-2011
My Device: 8900
My Carrier: Vodafone

Re: Emails Deleted From Outlook Are Not Deleting From Handset

thanks for the response, but we tried that first, which didn't work.
New Member
Posts: 3
Registered: ‎06-13-2012
My Device: blackberry curve 8520
My Carrier: Talk Mobile

Re: Emails Deleted From Outlook Are Not Deleting From Handset

Have you checked your storage settings? there may be a setting that has 'keep for 30 days before deleting' or similar.

Contributor
Posts: 12
Registered: ‎10-31-2011
My Device: 8900
My Carrier: Vodafone

Re: Emails Deleted From Outlook Are Not Deleting From Handset

if your referring to the 'Days To Keep Messages' option this shouldn't have anything to do with deleting.
Hall of Famer II
Posts: 55,767
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Emails Deleted From Outlook Are Not Deleting From Handset

Hello,

 

You might want to move this thread to the BES boards:

More BES admins hang out there than here in the primarily consumer end user forums. If you want it moved, just say so...otherwise, mark it solved (pick any post) and then open a new thread in the BES area.

 

Good luck! 


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Contributor
Posts: 12
Registered: ‎10-31-2011
My Device: 8900
My Carrier: Vodafone

Re: Emails Deleted From Outlook Are Not Deleting From Handset

Please Move 

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Posts: 32,005
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Re: Emails Deleted From Outlook Are Not Deleting From Handset

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

How to perform an email reconciliation test

 

 

 

How to verify the wireless email reconciliation process

 

 

 

How email reconciliation works on a BlackBerry smartphone

 




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