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Contributor
Posts: 11
Registered: ‎03-17-2011
My Device: 8900
My Carrier: TRICOM

Error 404 trying to connect to webconsole

Everything was working just fine until last week when we begin to receive these errors

 

When I try to access the console using https port (3443)

 I'm getting this error

--------------------

 

HTTP Status 404 - /


type Status report

message /

description The requested resource (/) is not available.


JBossWeb/2.0.0.GA_CP

 

-----------------

If I try to use the port 18180 (non HTTPS) I don't even get the error.

 

Can someone plese help me?

 

I don't want to reinstall BESX. My BESX version is 5.03 on Windows Server 2003 SP2

Firewall is off

TCP/IP and Named Pipes are enabled

restarted BB services

resrted whole server

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Error 404 trying to connect to webconsole

any errors in teh BAS AS log?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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Contributor
Posts: 11
Registered: ‎03-17-2011
My Device: 8900
My Carrier: TRICOM

Re: Error 404 trying to connect to webconsole

Hi, indeed, in the event viewer I have several errors

 

SVRBESX = Server name

---------

<2012-05-21 13:55:51.944 GMT-04:00>:[17993]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<LAYER = SCM, java.io.IOException message=An existing connection was forcibly closed by the remote host>

-----------

<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<java.io.IOException: An existing connection was forcibly closed by the remote host>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read0(Native Method)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketDispatcher.read(Unknown Source)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at sun.nio.ch.IOUtil.read(Unknown Source)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at sun.nio.ch.SocketChannelImpl.read(Unknown Source)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:218)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:198)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$400(SocketIoProcessor.java:45)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:485)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)>
<2012-05-21 13:55:51.882 GMT-04:00>:[17992]:<MDS-CS_SVRBESX_MDS-CS_1>:<ERROR>:<at java.lang.Thread.run(Unknown Source)>
-----------

 

This is my Bas-as log

=======================================

(05/21 00:01:01:288):{EJB-Timer-1[target=jboss.j2ee:service=EJB3,jar=100basServerManagementServer.jar,name=TimerManagerBean]} [com.rim.bes.basplugin.bas.BASLogFileSystemTimerHandler] [INFO] [BBAS-1007] {u=GuestUser, t=6500} Node: SVRBESX **no handler parameters required for this timer handler**
(05/21 05:15:10:598):{WorkManager(2)-137} [com.rim.bes.bas.reconciliationmanager.ReconciliationManagerBean] [INFO] [BBAS-1009] {u=SystemUser, t=10827} Reconciliation is running
(05/21 06:15:06:227):{Thread-3} [com.arjuna.ats.arjuna.logging.arjLoggerI18N] [WARN] [com.arjuna.ats.arjuna.coordinator.BasicAction_58] - Abort of action id -53e9bf7a:10fd:4fb96493:564d invoked while multiple threads active within it.
(05/21 06:15:06:227):{Thread-3} [com.arjuna.ats.arjuna.logging.arjLoggerI18N] [WARN] [com.arjuna.ats.arjuna.coordinator.CheckedAction_2] - CheckedAction::check - atomic action -53e9bf7a:10fd:4fb96493:564d aborting with 1 threads active!
(05/21 06:16:04:911):{EJB-Timer-3[target=jboss.j2ee:service=EJB3,jar=100basServerManagementServer.jar,name=TimerManagerBean]} [com.arjuna.ats.arjuna.logging.arjLoggerI18N] [WARN] [com.arjuna.ats.arjuna.coordinator.BasicAction_40] - Abort called on already aborted atomic action -53e9bf7a:10fd:4fb96493:564d
(05/21 06:16:05:177):{EJB-Timer-3[target=jboss.j2ee:service=EJB3,jar=100basServerManagementServer.jar,name=TimerManagerBean]} [com.rim.bes.bas.BASExceptionStackInterceptor] [WARN] [BBAS-2007] {u=SystemUser, t=12390} Caught unhandled RuntimeException in org.jboss.ejb3.EJBContainerInvocation method retrieveExternalXMLLocal - [com.arjuna.ats.internal.jta.transaction.arjunacore.inactive] [com.arjuna.ats.internal.jta.transaction.arjunacore.inactive] The transaction is not active!

*** Start of original stack trace ***

java.lang.IllegalStateException: [com.arjuna.ats.internal.jta.transaction.arjunacore.inactive] [com.arjuna.ats.internal.jta.transaction.arjunacore.inactive] The transaction is not active!
    at com.arjuna.ats.internal.jta.transaction.arjunacore.TransactionImple.commitAndDisassociate(TransactionImple.java:1396)
    at com.arjuna.ats.internal.jta.transaction.arjunacore.BaseTransaction.commit(BaseTransaction.java:134)
    at com.arjuna.ats.jbossatx.BaseTransactionManagerDelegate.commit(BaseTransactionManagerDelegate.java:87)
    at org.jboss.aspects.tx.TxPolicy.endTransaction(TxPolicy.java:175)
    at org.jboss.aspects.tx.TxPolicy.invokeInOurTx(TxPolicy.java:87)
    at org.jboss.aspects.tx.TxInterceptor$Required.invoke(TxInterceptor.java:191)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:94)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:85)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:70)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.remoting.ReplicantsManagerInterceptor.invoke(ReplicantsManagerInterceptor.java:51)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:166)
    at org.jboss.ejb3.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:108)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)
    at org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:139)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASRemoteExceptionHandlerInterceptor.invoke(BASRemoteExceptionHandlerInterceptor.java:128)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:216)
    at org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:186)
    at org.jboss.ejb3.stateless.StatelessLocalProxy.invoke(StatelessLocalProxy.java:81)
    at $Proxy237.retrieveExternalXMLLocal(Unknown Source)
    at com.rim.bes.bas.softwareconfigurationmanager.ExternalXMLTimerHandler.execute(ExternalXMLTimerHandler.java:79)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.rim.bes.bas.timermanager.TimerManagerBean._invokeExecuteMethod(TimerManagerBean.java:3857)
    at com.rim.bes.bas.timermanager.TimerManagerBean.ejbTimeout(TimerManagerBean.java:537)
    at sun.reflect.GeneratedMethodAccessor575.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:112)
    at org.jboss.ejb3.interceptor.InvocationContextImpl.proceed(InvocationContextImpl.java:166)
    at org.jboss.ejb3.interceptor.EJB3InterceptorsInterceptor.invoke(EJB3InterceptorsInterceptor.java:63)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.entity.TransactionScopedEntityManagerInterceptor.invoke(TransactionScopedEntityManagerInterceptor.java:54)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.AllowedOperationsInterceptor.invoke(AllowedOperationsInterceptor.java:47)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASApplicationDeadlockInterceptor.invoke(BASApplicationDeadlockInterceptor.java:99)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPolicy.invokeInNoTx(TxPolicy.java:66)
    at org.jboss.aspects.tx.TxInterceptor$Never.invoke(TxInterceptor.java:66)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:94)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASExceptionStackInterceptor.invoke(BASExceptionStackInterceptor.java:85)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:70)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:166)
    at org.jboss.ejb3.security.RoleBasedAuthorizationInterceptor.invoke(RoleBasedAuthorizationInterceptor.java:108)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)
    at org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:139)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at com.rim.bes.bas.BASRemoteExceptionHandlerInterceptor.invoke(BASRemoteExceptionHandlerInterceptor.java:128)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)
    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)
    at org.jboss.ejb3.stateless.StatelessContainer.callTimeout(StatelessContainer.java:153)
    at org.jboss.ejb.txtimer.TimerImpl$TimerTaskImpl.run(TimerImpl.java:561)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

*** end of original stack trace ***

Contributor
Posts: 11
Registered: ‎03-17-2011
My Device: 8900
My Carrier: TRICOM

Re: Error 404 trying to connect to webconsole

The Java version are as follow

 

Java 6 Update 18

and

Java 6 Update 24

 

I checked the creation date and  are fine with the instalation date.

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Error 404 trying to connect to webconsole

I dont see anything that sticks out.

 

You can reinstall just BAS, that usually fixes it 90% of the time.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V