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Contributor
deadpool328
Posts: 27
Registered: ‎10-18-2010
My Device: Not Specified

Failed Service Pack 4 Installation

Background:

Exchange Server 2010 SP 2  Version 14.2 (Build 247.5)

SQL 2008 R2 running Windows 2008 R2 hosting the BESExpressConfiguration Database

Windows 2008 R2 Server hosting BES Express Software version 5.0.2.29

 

We are trying to upgrade to BESx SP4

 

We get thru the inital upgrade, and perform the reboot as directed.

After the reboot the installation continues and asks for a CAL Key.  

We place our existing CAL key  in the field and click Next

 

Immediately we receive the following error

"Error as BAS Admin Settings container should already be loaded.  Exiting."

 

i click ok then the installation closes.

 

the services are unable to start at this point.

 

This is extremely frustrating as you may imagine.

 

Any help would be greatly appreciated

 

thanks

 

Window1.png

 

Window2.png

 

 

 

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Failed Service Pack 4 Installation

Complete the following steps to delete the registry key that is causing the issue:

Note: Back up the registry before making any modifications.

  1. Click Start > Run.
  2. Type regedit.
  3. Navigate to the following location depending on the version of Windows Server®:
    • If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server.
    • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
  4. Remove the Setup registry key.
  5. Restart the setup.exe application and complete the installation.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
deadpool328
Posts: 27
Registered: ‎10-18-2010
My Device: Not Specified

Re: Failed Service Pack 4 Installation

i saw this in another forum so i removed the db entries

 

it still continually does the same thing

 

 

 

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Failed Service Pack 4 Installation

you are logged in as BESAdmin correct?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: Failed Service Pack 4 Installation

the SRP ID and CAL Key Fields should be filled out - what Database entries did you remove?
Contributor
deadpool328
Posts: 27
Registered: ‎10-18-2010
My Device: Not Specified

Re: Failed Service Pack 4 Installation

yes i am logged in as besadmin

Contributor
deadpool328
Posts: 27
Registered: ‎10-18-2010
My Device: Not Specified

Re: Failed Service Pack 4 Installation

i removed the registry settings above after i received the error

sorry i meant setup entries NOT database entries
New Contributor
garyma
Posts: 2
Registered: ‎12-12-2012
My Device: Non blackberry user

Re: Failed Service Pack 4 Installation

[ Edited ]

Getting exactly the same problem whilst upgrading from SP3 to SP4 tried removing the registry settings but still the same.

Contributor
deadpool328
Posts: 27
Registered: ‎10-18-2010
My Device: Not Specified

Re: Failed Service Pack 4 Installation


We have a little bit of a different setup i guess that Blackberry doesnt test, because i was able to find another random post with the same setup.

My problems all arise from having my database stored in an sql cluster thats using luns from our SAN for disk.

Here is what i did when i got the error:

1. Moved the BESExpress Database to a SQL server with local disk

2. Ran the Service Pack 4 installer on the BES server

3. During the install pointed the update to the new sql server location

4. after the database updated successfully i cancel the Service Pack Update.

5. I moved the database back to the Clustered Production SQL Servers

6. Re-Ran the Service Pack 4 installer on the BES Server

7. Basically it skipped the database upgrade (since it was already updated) then went the rest of the way with the install.

8. Upon Reboot and continued installation i got the BAS error mentioned in my previous post.

Here is what i did to fix it:

1. Restored my snapshot of the BES server

2. Moved the BESExpress Database to a SQL server with local disk

3. Ran the Service Pack 4 installer on the BES server

4. During the install pointed the update to the new sql server location

5. THIS TIME I LET THE INSTALLER RUN IN ITS ENTIRETY EVEN THOUGH THE DB WAS IN THE TEMP SQL SERVER.

6. REBOOTED AND INSTALLER STARTED AGAIN AND THEN FINISHED SUCCESSFULLY (HOWEVER IT WAS POINTING TO the DB ON THE WRONG SERVER)

7. So i stopped the bes services

8. I moved the database back to the Clustered Production SQL Servers

9. Re-Ran the Service Pack 4 installer on the BES Server

10. Pointed the installer to the (already updated) database on the production sql server

11. Ran the install as normal, Upon Reboot continued installation and everything finished successfully.

Hope this helps!

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Failed Service Pack 4 Installation

so you running with out issue now?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V