BlackBerry® Enterprise Server Version 5.0

[rogerv]

Hi

I've just completed a fresh install of BES 5.0.1 onto a server 2003 r2 member server in a SBS 2008 domain. Install seemed to go ok, and after the install all the Blackberry services started ok. However on trying to login to the BAs interface i get a uername or password error. I've tried aplying the MR1 patch but get the same result. I've tried re-installing the software but get the same result. Has anybody got a solution to this. All the log events look fine and i cannot see any errors. Also the server can resolve the sbs box ok using dns (both ip and name). I've tried rebooting the BES and the SBS and increasing the security logging, there is nothing appearing in the security logs.

[robpow]

If you enable debug logging and check this file:

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\<date>\<SERVER>_BBAS-AS_01_<DATE>_0001.txt

Look for the message:

(03/07 15:54:37:632):{http-server.domain.com%2F192.168.0.1-3443-1} [com.rim.bes.basplugin.activedirectory.LDAPSearch] [INFO] [ADAU-1001] {u=SystemUser, t=3194} performPagedLDAPSearch problem performing LDAP operation: url=ldap://domaincontroller.domain.com:3268 base= filter=(&(objectClass=user)(objectCategory=person)(|(sAMAccountName=besadmin)(userPrincipalName=besadmin))) scope=2error=javax.naming.AuthenticationException: GSSAPI [Root exception is javax.security.sasl.SaslException: GSS initiate failed [Caused by GSSException: No valid credentials provided (Mechanism level: Server not found in Kerberos database (7))]]

If you have this then it's a name resolution issue. I had to go stick a line in my %systemroot%\system32\drivers\etc\hosts file like this:

192.168.0.1   domaincontroller.domain.                    ; note the trailing dot!

Good luck,

Matt

[summest]

The same exact situation happened to me.  I had to reinstall from scratch. 

Also remember to login with your BAS Admin account.

AD accounts will not work till you set them up.