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Contributor
Posts: 12
Registered: ‎05-04-2009
My Device: Not Specified

I've got a group of users whose mail is coming in batches to their handhelds

The mail can be delayed as much as an hour or more, with tons of messages spewing in at once. The Bes and email servers look fine, there have been no issues prior to this. Does anyone know of any address or routing issues? Their carrier is T-Mobile.

 

Thanks,

Bob

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I've got a group of users whose mail is coming in batches to their handhelds

what version BES are you running and Mail server version?

 




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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎05-04-2009
My Device: Not Specified

Re: I've got a group of users whose mail is coming in batches to their handhelds

Looks like BES v5.0.2

and Exchange 2010

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I've got a group of users whose mail is coming in batches to their handhelds

look at this KB

 

Mail delays when using Microsoft Exchange 2010

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
Contributor
Posts: 12
Registered: ‎05-04-2009
My Device: Not Specified

Re: I've got a group of users whose mail is coming in batches to their handhelds

My server version is showing as 5.0.2 bundle 14

I cant seem to locate the upgrade path from here. The later service packs have info on the required rev level, but they are all far ahead of this one (bundle 51).

Any ideas? is there a chart somewhere?

Thanks,

Bob

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I've got a group of users whose mail is coming in batches to their handhelds

it can take SP 3

 

are you running BES Express free one or the full BES Paid one?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎05-04-2009
My Device: Not Specified

Re: I've got a group of users whose mail is coming in batches to their handhelds

I have the paid one I believe, on a standalone server with sql2005. Can I go up to 5.03 with Exchange 2010 SP1?

I dont believe I've ever encountered BES Express, how can you tell?

 

Thanks,

Bob

Contributor
Posts: 12
Registered: ‎05-04-2009
My Device: Not Specified

Re: I've got a group of users whose mail is coming in batches to their handhelds

Oh Oh,

On the admin window it says Blackberry Enterprise Server Express,

Am I screwed?

Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I've got a group of users whose mail is coming in batches to their handhelds

BES Express support SP 3

 

http://supportforums.blackberry.com/t5/BlackBerry-Professional-Software/Current-patch-level-of-BES-E...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V