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BlackBerry® Enterprise Server Version 5.0

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worb68
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worb68
Posts: 32
Registered: 02-22-2011
My Carrier: O2

Logging SMS & BBM Messages - QUERY

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02-07-2012 04:38 AM

Hello,

 

Ive enabled the policy settings to log SMS and BBM messages and restarted the sync service.  It seems to be a bit flakey, can someone confirm exactly how this works and the log gets updated?   I have some messages from the weekend but it seems to be a bit hit and miss.  Also does it write to one log file or does it start to create new ones etc.

 

Thanks.

 

W.

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Guru II
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knottyrope
Posts: 22,215
Registered: 06-25-2008
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I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Logging SMS & BBM Messages - QUERY

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02-07-2012 09:48 AM

one log file per day for SMS, and BBM.

 

users out of coverage will be delayed in sending in the data.

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worb68
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worb68
Posts: 32
Registered: 02-22-2011
My Carrier: O2

Re: Logging SMS & BBM Messages - QUERY

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02-07-2012 10:57 AM

we dont appear to be getting one log file a day, its more like one log file in total since enabling last week.

 

most of our users are in the office so I would expect coverage and also at home and travelling around london.

 

any ideas on what to check?

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Guru II
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knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Logging SMS & BBM Messages - QUERY

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02-07-2012 11:05 AM

did everyone get the new IT Policy?

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worb68
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worb68
Posts: 32
Registered: 02-22-2011
My Carrier: O2

Re: Logging SMS & BBM Messages - QUERY

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02-07-2012 11:25 AM

I updated the policy applied to the users.

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