BlackBerry® Enterprise Server Version 5.0

[besuser2011]

Hi Guys,

there have a lots of error message saying that Draft message is ignored. Can we ignore this message from the BES?

Our environment:

Exchange 2010 SP1 v5

BES 5.0.3 MR5

Log Name: Application
Source: BlackBerry Messaging Agent BES Server Agent 1
Date: 11/23/2011 12:45:55 PM
Event ID: 30635
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BES Server
Description:
{user@excample.com} MAPIMailbox::GetRIMMessage(pEntry) - Draft message ignored
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BlackBerry Messaging Agent BES Server Agent 1" />
<EventID Qualifiers="28671">30635</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-23T04:45:55.000000000Z" />
<EventRecordID>25987</EventRecordID>
<Channel>Application</Channel>
<Computer>BES Server</Computer>
<Security />
</System>
<EventData>
<Data>{user@excample.com} MAPIMailbox::GetRIMMessage(pEntry) - Draft message ignored</Data>
</EventData>
</Event>

Thanks,

BES Users

[BES_RE]

I have the same issue since an upgrade to SP3. Before this last upgrade we never found this in the App Log:

MAPIMailbox::GetRIMMessage(pEntry) - Draft message ignored

Anyone find a solution to this yet?

Thanks,

BES_RE

[danielkaliel]

I am also getting the same error message in the Application log.  We are running BES 5.0.3 MR5 with Exchange 2007.  Any advice on if this can be ignored or what we can do to fix it would be appreciated

[danielkaliel]

We were able to figure this out with the help of BES Support. The issue was that the MAPI and CDO library on the blackberry server was lower than that on the Exchange server, when it must be equal to or greater than that of the one on the exchange server. Follow the steps in the KB15779 fixed it. The only thing we did different was after removing the MAPI we removed the MAPI Profile in the Server Configuration. Then rebooted. Then installed the new MAPI then recreated the MAPI Profile in the Server Configuration. Then set the services to automatic and started them all. Leaving the manual ones alone of course. http://btsc.webapps.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB1...

[besuser2011]

danie, I found that Microsoft has released new version of MAPI COD version. I believe that BES 5 SP3 MR5 are using the latest version of MAPI CDO version so that we have to upgraded it.

Thanks,

BESUsers

[danielkaliel]

I think you are right. However, we upgraded to 5.0.3 MR5 from 4.1.7 and the upgrade didn't install the updated version on the BES. So we had to do it seperately following the instruction from Blacbkerry with slight modifications as I ntoed above.

[knottyrope]

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

KB15779 How to install or upgrade CDO 1.2.1

[shaptoni]

FYI - we did not have MAPI CDO installed on our Exchange 2007 Servers

So I installed v6.5.8244.0 and also upgraded BES servers to this version

It has made no difference, we are still seeing hundreds of these errors daily

[knottyrope]

did you recreate the mapi profile?

[shaptoni]

I did, I followed all instructions in Article ID: KB15779

On the Exchange Servers, I simply installed