Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
crowdedisland
Posts: 22
Registered: ‎09-29-2010
My Device: Not Specified

Missing memo

Client says they cannot find a memo they had on the Blackberry.  We are using Besx 5.  Is there a way to get back this memo?

Please use plain text.
Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Missing memo

Hi,

 

Go to Memo > Press menu (BB key) > Options > Check whether wireless sync is On or Off, turn it ON, if it off.

 

Otherwise you may restore it from a backup file, if available.

 

Hope this will help you..!!

Please use plain text.
Contributor
crowdedisland
Posts: 22
Registered: ‎09-29-2010
My Device: Not Specified

Re: Missing memo

If wireless sync is on where can I find the memo?

Please use plain text.
Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Missing memo

[ Edited ]

Normally BlackBerry handheld sync with OWA (Online Web Access).

 

Please login to the mail using web browser and there you will find not only memos but contacts, calendar and tasks as well.

 

But you would be able to find only if, earlier wireless sync in memo was turn ON and was synced with OWA account.

 

Please use plain text.
Guru III
knottyrope
Posts: 30,002
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Missing memo

BES does not use OWA.

 

BES uses MAPI and CDO to access mailbox.

 

Does the memo exist in the mailbox?

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.