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New Contributor
Reco_IT
Posts: 7
Registered: ‎11-15-2012
My Device: Bold 9900
Accepted Solution

Need to Restore my VM of BESX after borked Update; Can I just roll back to previous VM Backup...

Hello,

 

In preparation of a Mobile Fusion installation, I updated my 5.0.1 to 5.0.2 then to 5.0.4.... and somewhere along the line I lost AD access. My gracious predecessor did not have any records on what the BAS user/up was, so that presented a problem also. I used 4.x BES versions a lot, but the new GUI for 5.x definitely is not what I was use to, and now that I cannot log onto it to admin or add users, its become quite the issue.

 

I have this server at a VM and perform 2 complete backups a day on it.

 

Heres the $64thousand dollar question....

 

Can I turn off this BESX VM, then start up a RESTORED backup VM and not affect my users; hoping they wont get double message from the last 3 days from when the original complete back up was from.

 

If so, then this would be my solution.

 

I spent the last 3 days trying everyway to gain access to the BAS and thru AD, and its completed borked, tried 20 different fixes, and reviewed the BAS_AS logs without finding any errors, so something went horribly wrong during updates. I of coursed used the proper BesAdmin account during install.

 

Anyone know if this is possible and not going to affect my users?

 

Thanks

 

G

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Guru III
knottyrope
Posts: 30,576
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Need to Restore my VM of BESX after borked Update; Can I just roll back to previous VM Backup...

Spin up the backup and let it fly, reconcile will tke place and users should not get dupes.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
Reco_IT
Posts: 7
Registered: ‎11-15-2012
My Device: Bold 9900

Re: Need to Restore my VM of BESX after borked Update; Can I just roll back to previous VM Backup...

[ Edited ]

Thanks Knotty Rope, worked and tested without issues.

Back to square one and to review patch installation process...maybe I'll stop at 5.0.2 this time :smileywink: .

G

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Guru III
knottyrope
Posts: 30,576
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Need to Restore my VM of BESX after borked Update; Can I just roll back to previous VM Backup...

Maybe you should just apply SP3, SP4 was released a short while ago but there are some good things in it

 

whats new in SP4

http://docs.blackberry.com/en/admin/deliverables/46250/BlackBerry_Enterprise_Server_5.0.4_Whats_new_...

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.