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Contributor
JeepITguy
Posts: 39
Registered: ‎01-16-2013
My Device: Curve
My Carrier: Sprint

New BESX Install devices can't connect

[ Edited ]

So I just installed BES Express 5..0 and now I can't get the devices to connect using enterprise activation. I have check the all the permissions for the users mailbox and on the BES server it's self. Everything looks correct, and I have wiped the device. Anybody have any ideas?

 

 I am trying to activate a 9930. This is a deivce that was on my old BPS Server. The PIN number for the device shows up in my BES Console for the user, but on the device it just says "contacting server".

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knottyrope
Posts: 29,764
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: New BESX Install devices can't connect

are these files up to date?

KB13589 - How to update the device.xml and vendor.xml files

 




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Contributor
JeepITguy
Posts: 39
Registered: ‎01-16-2013
My Device: Curve
My Carrier: Sprint

Re: New BESX Install devices can't connect

I updated the XML files and still doesn't work.

Please use plain text.