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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BPS Install - Activation Issues

PM your pin and I will try to have it checked for provisioning

 




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Contributor
wmeixner
Posts: 25
Registered: ‎12-17-2008
My Device: 9900 Bold
My Carrier: TSTT (bMobile)

Re: New BPS Install - Activation Issues

PM has been sent
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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BPS Install - Activation Issues

need IMEI too

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
wmeixner
Posts: 25
Registered: ‎12-17-2008
My Device: 9900 Bold
My Carrier: TSTT (bMobile)

Re: New BPS Install - Activation Issues

IMEI has been sent as well ...
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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BPS Install - Activation Issues

RIM tool says device is NOT provisioned right.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
wmeixner
Posts: 25
Registered: ‎12-17-2008
My Device: 9900 Bold
My Carrier: TSTT (bMobile)

Re: New BPS Install - Activation Issues

Figures!!  So much for all that well placed faith in my local provider!!!  Thank you so much for your assistance.
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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BPS Install - Activation Issues

All BESAdmin's have the rite of passage to go through the BES provisioning gauntlet.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
MBMcKeever
Posts: 29
Registered: ‎01-27-2009
My Device: Not Specified

Re: New BPS Install - Activation Issues

Knotty Rope, I think my problem may be similar.  I noticed you asked for the PM and the IMEI.  Where would I find this info and how do I check to see if the HH I am trying to activate is provisioned correctly?

 

MBMcKeever

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Guru III
knottyrope
Posts: 30,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BPS Install - Activation Issues

[ Edited ]

To find your PIN and ESN/IMEI, perform one of the following actions:

# In the handheld options or settings, click Status.
# Look for the PIN and ESN/IMEI information on the outside of the box that your handheld came in.
# Turn the handheld off and remove the battery. Look for the sticker on the handheld with the PIN and ESN/IMEI information where the battery is normally located.

 

 

You can check it here if you have tsupport package

https://www.blackberry.com/besc/dashboard/

What it is

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryEnterpriseSolution&thread.i...

 

I have a friend that can help me out sometimes.

Message Edited by knottyrope on 03-10-2009 05:46 PM
Message Edited by knottyrope on 03-10-2009 05:48 PM

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Contributor
MBMcKeever
Posts: 29
Registered: ‎01-27-2009
My Device: Not Specified

Re: New BPS Install - Activation Issues

Do I need a Technical Support Contract to check the provisioning of the HH in question? 

 

 

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