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Contributor
Posts: 12
Registered: ‎07-07-2011
My Device: 9000

New contacts in Outlook do not get pushed to handheld

I have a client on Blackberry Enterprise Server Express (running with Exchange 2007), with a blackberry 9000.  If he creates a new contact in Outlook 2003, it does not show on the handheld. If he edits a current contact in Outlook, the changes do get pushed.  If he creates a new contct or edits a contact on the handheld, the changes show in Outlook.

 

I have deleted and resent the Desktop [CICAL], Desktop [SYNC] and Desktop [CMIME] service books.  I have restarted the Blackberry Administrator Synchronizaation service and resent the books again, we have even wiped and re-activated the phone, the issue still persists.  I have verified Wireless Sync is on for his Desktop contact list, and that he is indeed adding the contacts to the Exchange Mailbox and not a Personal Folder.

 

Is there anything else I can try?  We have already spent a lot of time and money on this, and would like to get a resolution quickly.

Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: New contacts in Outlook do not get pushed to handheld

Start with this.

 


In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.


if above fails try this next.

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook


 

 




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Contributor
Posts: 12
Registered: ‎07-07-2011
My Device: 9000

Re: New contacts in Outlook do not get pushed to handheld

None of the above worked.  New contacts in Outlook are still not syncing with the handheld.

Contributor
Posts: 12
Registered: ‎07-07-2011
My Device: 9000

Re: New contacts in Outlook do not get pushed to handheld

Is there any other advice on this topic?